they will tell you that you will need pay a deposit and get your ok and then they will ship your order. He said, "ok, that should do it" NO, it didn't work. Please follow us on Twitter @VZWSUPPORT. What is Verizon's return policy? Correct answers are available for this post. Archived post. New comments cannot be posted and votes cannot be cast. Verizon customer now for 17 years but just about to end! Sign in to manage & troubleshoot your services. and our By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Customer service is closed. After we are both following eachother, please send me a direct message so I can review this for you. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. About Verizon store pickups Expand All A welcome video about your new service and, if applicable, the steps in your installation process, A detailed description of the services you ordered and list of discounts applied, An estimate of your monthly bill, any one-time charges, as well as an estimate of your first bill (which may be higher due to partial month and one-time charges). I apologize for the delay with your order. I went to My Verizon and the order isn't even showing as a recent order. Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. Yes, there is a one-time charge for this service. They just need to confirm your security deposito 0 Likes Reply Re: Iphone order put on hold!? To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. When I called support I could not get through to a person. Your mobile number also wont be charged for voice, data or feature subscriptions. 256 gb iPhone Pro, Sierra Blue. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Get up to $500 when you. I did that, now my order i on hold with action required which is Review and accept T&C. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Go to the Pending account changes page in My Verizon to remove or cancel an order. Placed an online order 5/6 at 11:38am. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. Note: Only an Account Owner or Account Manager can request that a pending order be removed. There is a one-time charge to initiate a vacation suspend. Have a phone you love? View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. How do I get my In-Store Pickup? While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Privacy Policy. Hopefully this issue has been resolved. Re: Your Order is on Hold It seems I don't have luck with Verizon CS. For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. If it were to be delivered you would have a tracking number over night. Please let us know if you need additional help. Scan this QR code to download the app now. There are many reasons why you may need to suspend your service. If you have monthly device payment charges or any recurring subscription charges associated with the suspended mobile number, they will also continue to appear on your bill. Probably, but tomorrow you will know for sure. Scan this QR code to download the app now. Shout out to Silvester, you deserve a raise!! Plus get discounts. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. I am spending my 3rd hour with them - same message "Max order read attempt reached." I have been purchasing my iPhones from Apple. Subject to eligibility.Details Free 2-Day Shipping Free Express Pickup Select a store Same Day Delivery Overview codylock Member 09-23-2012 06:34 PM But on my confirmation email it had that stated on there? Have you tried calling our Internet Orders team at 866-338-7390 like chrispy987 suggested? Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". Correct answers are available for this post. Either way, calling that number was the only way I was able to get hold of someone that could at least try to help me. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. And another thing I noticed is that the agents have an itch for reordering. I asked them to re-run my card again, and they said it was declined a second time. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. Make sure youre looking at the latest version sent. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. Order previews are not automatically sent. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Use the My Verizon app to track your order, get notified when it's ready and make your pick up easier. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. AndreaS_VZW Choose from our 5G unlimited plans - all on the same easy-to-manage account. Once you are signed in to your My Verizon account, youll be able to make changes to your service. Whether youve lost your phone, are deployed outside our coverage area or simply want to take a break from your Verizon account, suspending your account is quick and easy with the help of the My Verizon app. Archived post. I sent an e-mail just as you did and still have never received a response. How do I search for my orders? Cookie Notice I too had the same issue and no one responded properly. ago Add, manage, and cancel all your subscriptions in one place. You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. If the suspended mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. I didn't get a receipt or order confirmation email or text message. ScootinFruity 9 yr. ago. NidiaA_VZV My original ship date was 10/22 doubt it will be shipping by then. This has happened to me before. Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. They deliver free, usually the next day. 0 Likes Reply Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. The order confirmation email I received ststed at the bottom if I had any questions regarding my order to contact InternetOrders@Verizonwireless.com, which I've done and almost 24 hrs later I've heard nothing back from anyone either. We do not hold mobile numbers for non-voice devices (e.g. We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. The service order confirmation is your official receipt once the order is submitted. Sign in to manage & troubleshoot your services. Fraud dept phone number is: 888-483-7200, option 3, then option 1. I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. Your service can be suspended between 30 days to 9 months. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. If you didn't select a date to restore your service it will be automatically restored 9 months from the start of suspension date. Hi codylock, If you do not reconnect before then, the mobile number will be automatically disconnected and you will lose the mobile number associated with your service and if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if the mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Click Manage. mobile hotspot device, tablet, etc.). I was wondering why I had not received notification that the phone had shipped. How do I make a Curbside or Doorside Pickup? I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. It's one of the quickest ways to get a non-Pro iPhone 14 right now. I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I have received no tracking information as of yet. I have never had to worry about a wait getting somebody to pick up the line. Check Order Status. and will my phone now take longer to get here since i have to wait till tomorrow morming to call? In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. In case it hasn't, please visit our http://bit.ly/RWWFB to check the status of your order. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. This suspension is only available for voice devices. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. Have a phone you love? I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. You may get multiple order previews if there are changes made and other previews sent. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. Will it take longer to get to me now? Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! Learn more by checking out our suspension service FAQs. He sent a link and I entered pmt info again. Follow us on Twitter @VZWSupport, Have a phone you love? All of them are clueless so far today. If those rates are normally lower, youll continue to pay that lower price as your rate. Open the My Verizon app . Hoping it's just a system error and we aren't getting delays like Samsung.com orders. At this point don't think my phone is shipping by 10/22. You can suspend service; however, you will lose the dial tone and connection to your alarm company while your account is suspended. Expected Ship Date: 07/11/2012 I pre-ordered on the very first day (6/6), and my phones should have shipped out today. Theres no need to stress about bumps and hiccups when it comes to your Verizon account. The duration of your suspension will not count towards your bundle-term commitment. The only thing we could think of is that I hadn't bought a phone through Verizon for many years (probably at least 10). If prompted, enter your password, fingerprint or Face ID. iPhone 13 Order on hold and action required, but terms and conditions not required. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. You can view a copy of your confirmation in your My Verizon account or on theMy Fios app. For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. When you chat with us to put your internet and phone service on hold, our agents will do the following: Check that you live in an eligible area and have a zero balance. I have zero trust in Verizon at this point. This was back in late February and early March. I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. This is a huge issue and I need help ASAP. I have never had to worry about a wait getting somebody to pick up the line. This is to ensure you are getting the products and services at the price you agreed to. You can't complete additional orders while you have a pending order on your account. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. Scroll to the bottom then tap Documents & receipts . Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). thanks haha made my night a little beetter. Anyone has similar experience with me? Excludes Verizon Prepaid plans. Any ship date? Excludes Verizon Prepaid plans. Please Verizon, how can I get my iPhone. Note:You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. New comments cannot be posted and votes cannot be cast. During the suspension, you wont be charged for voice, data or feature subscriptions. If you have multi-device protection on your account, it will continue to be billed. They just need to confirm your security deposito. I manually entered in the Order Number and Last Name and after 2 days the status still shows as process pending, check back tomorrow? Media Center) associated with the suspended mobile number, they will continue to appear on your bill. They should've sent you an email about your order being put on hold. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. haha made my night a little beetter. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. The only change you can make on a suspended account is to change the restore service date. You can't have more than one pending order on your account at a time. Tap Bill . I was transferred so didn't have to call but that's the number if it's helpful to anyone else. and they have no idea what it is and how to deal with it. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. Call Verizon. Verizon's iPhone 14 and iPhone 14 Plus units will ship out in two days no matter which color you pick. illness). Called, held for 50 min, spoke to an agent. If you havent already done so, be sure to file a claim. Or, if you dont need us to hold your mobile number for you, you can disconnect your service immediately without paying an early termination fee. They should've sent you an email about your order being put on hold. Each time your order changes, you will receive a new confirmation. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. Similar to lost or stolen device suspension, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Troubleshoot your online order shipment from Verizon Expand All What should I do if I don't get my order by the expected delivery date? Your bill may be impacted if your mobile number is disconnected. I only had 215 and spent all of my money on my phone. They make it easy and stress free. It still says on hold after doing all that. How do I make a Locker Pickup? Call 1-866-338-7390, which is a line for internet orders. Verizon's New Test Drive Lets You Sample Its Network for Free for 30 Days cnet 121 107 r/verizon Join 23 days ago Verizon Is Raising Fees on Connected Hotspots, Laptops and Tablets in December cnet 112 77 r/verizon Join 20 days ago PSA: You can now trial each nationwide carrier for free 115 33 r/tmobile Join 1 mo. It can help you save money and allows you to keep your telephone number. If you dont reconnect your service by the 30th day, the mobile number will automatically disconnect and you will lose the mobile number. Thing is, they said "We may have options for same day shipping" and I said I wasn't interested because I was afraid it'd cost more. When I tried contacting a live chat agent, nothing could be done either. Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. Any normal person would have moved to another provider (AT&T) in my case. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. Thank you! Website stated if order placed before 4:00pm it would be shipped same day (2-day) and should be received Thursday. Details: Your service can be suspended between 30 days to 9 months. Checked the Verizon app and the "order is on hold".so I entered pymt info again. 4. Note: Only an Account Owner or Account Manager can request that a pending order be removed. Thanks, To start the claim process, visit phoneclaim.com/verizon. llyndrael, If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. And when I did the reorder they did not add any trade-ins. Although I am using a lot of caps here, I never raised my voice or talked harshly to any one because I know that its not "a fault" of theirs, its the system. And in the process, they mess up the order the second or third time in some cases. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thanks, everyone, for your helpful responses! But on my confirmation email it had that stated on there? $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Welcome to /r/Verizon! 30 days or greater if you are a member of the National Guard. Fraud dept phone number is: 888-483-7200, option 3, then option 1. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. I was told that for my order, they had a problem on their end and all I could do was wait. Theres also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. After I click the link in the email Verizon sent me, it shows T&C not required for this account, called Verizon again and told me I should be fine, now my order is not moving anywhere. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. Yes, if the new date is not greater than 9 months. Once you've placed an order, you can always view and check the status in your My Verizon account or on the My Fios app. If you have multi-device protection on your account, it will continue to be billed. Tap the Account tab (at the bottom). I was told that for my order, they had a problem on their end and all I could do was wait. Sorry about the inconvenience with your order. Archived post. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Once an order is complete, well send a receipt or order confirmation via email or text message. I will update my post if it does but I highly doubt it will. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Can anyone from Verizon contact me? Make or receive calls or text messages on the Verizon mobile network, or Access the Verizon mobile data network. You can decide to reconnect service at any time. Have a phone you love? If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. calling 8am sharp haha!! Details Get it fast Select shipping options at checkout. The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Excludes Verizon Prepaid plans. Get up to $500 when you. EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Is there anyone from Verizon who reads and responds to these messages? I have the same problem and actually, I feel really embarrassed to say that I have spent over 14 HOURS on the phone (on hold or speaking with a Verizon rep). Check out the latest deals from Verizon on smartphones, accessories and more. Sometimes customers need to temporarily stop their Verizon wireless service at some point. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. I had to redo an order initially because my order was cancelled; because of not accepting terms and conditions in time. Additional Support Verizon Return Policy Shipping Options - Online Purchase Verizon In-Store and Curbside Pickup Visit Verizon Community Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. This service may not be available in all areas. I tried to buy the phone the same way yesterday and that order did not go through. You can also access your account with the My Verizon Mobile app. Cookie Notice I am having the same issue and nobody I have talked to from Verizon has been able to help. If your mobile number is under a two-year contract for service, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. Create a work order to pause your services on the day you specified. You can't have more than one pending order on your account at a time. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. To suspend your service, please go to My Verizon. The app keeps telling me to "take action": "To process your order, we need you to take action. I have a message on my Verizon account saying I have until October 13 to verify my order. I was getting the same processing message for over a week on that one. I know upgrading is an exciting time and I want to get your order going so you can focus on enjoying your phone. From the My Verizon for Business app: Tap the 3-line navigation menu in the upper left hand corner of your screen, Tap Orders. Not enough money? Have a phone you love? Now my order status shows: We received your order and it is in process. Call 1-866-338-7390, which is a line for internet orders. But, if you don't reconnect service before your 90 days are up, Verizon will automatically reconnect it for you after 90 days. The service order confirmation will contain: Once youve placed an order, you can always view and check the status in your My Verizon account or on theMy Fios app. Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals. We offer three suspension types: Lost or Stolen Military Deployment Vacation or Other Reason The amount of time your line can be suspended and how you'll be billed during the suspension is different for each type. You may be going out of town for an extended time, remodeling your home, or spending time at your summer home. They saw that I had accepted the terms (which was asked 1000 times).even though apparently they could see that I had. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. Last night I started a line with Verizon and ordered a used phone through them. While placing an order with Verizon you may be asked if you want to view a preview of the order via email or text. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. If you have not been able to reach our Internet Orders team, please accept my follow request and send me a follow request. Click Orders, then click View order status. For more information, please see our This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. But I do know that some orders got pushed back further due to not as much product coming in as expected. Received an error message that I needed to speak to someone. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. It still says on hold after doing all that. Payment not taken yet. No, there not gonna take $400.00 out of your bank account. Received an email notice to finish my purchase a couple of hours ago. Possible could still deliver tomorrow since it is a preorder and never actually know when the shipment is coming in from overseas. okay i will in the morning has this happened to anyone else also will it take longer to ship out now? Privacy Policy. iPhone 13 Order on hold and action required, but terms and conditions not required Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! For more information, please see our Wondering if anyone knows what if anything I can do on my own tonight. Temporarily suspending your service is sometimes necessary, but its never difficult with Verizon. The app keeps telling me to "take action": "To process your order, we need you to take action. Extend your session by clicking OK below. and our Find out about Curbside, Doorside, Locker and In-Store Pickup options at Verizon stores. This suspension option is only available once every 12 months. Get up to $500 when you. I did that, but ended up cancelling my order that Wednesday because there was no progress. Called Verizon, was told I can just cancel and re-order. You may however receive a partial bill for the duration of the month that your mobile number was active prior to suspension for military deployment. If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account.
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