The pharmacy teams recommend patients initiate medication renewals/refills as early as possible using the following timelines: Per TRICARE, refills can be called in when 75 percent of the issued supply has been used: Medication renewals will need to be initiated with your provider so please ensure adequate time is allowed for that process in addition to the timelines given above. Randolph AFB (Joint Base San Antonio) - 221 3rd Street West, 359 Medical Group Clinic, Randolph AFB, TX 78150. How long do you hold my prescription? Phone: 210-652-4127 the last Wednesday of every month for mandatory readiness training. Patients can activate routine prescriptions using the Q-Anywhere system by texting "Get in line" to 833-517-4408 (JBSA-Lackland) or 833-258-0792 (-JBSA-Randolph) during duty hours between 7 a.m. and 4:30 p.m. Activating Prescription Refills -Any medications called in for arefillwill be ready after 1p.m. on the third duty day from activation. See more. (U.S. Air Force Photo by Staff Sgt. Currently there is no functionality to activate new medications or refill existing scripts on the Portal. If you have a Medicare prescription drug plan, your formulary may be different from those who get coverage through their employer. The group consists of 367 personnel in 8 buildings. New text service offers military healthcare updates, information. The following process updates will take effect Sept. 6, 2022: Process Update #1 - Pick up Process Change As of Sept. 6, 2022, patients will no longer need to stand in line to pick up their medications. Nestled in the northeast corner of San Antonio lies Joint Base San Antonio-Randolph or the Showplace of the Air Force. The breathtaking Spanish colonial architecture on display could be one reason for the flashy nickname, or it could also be the almost constant displays of air superiority occurring overhead. The appearance of hyperlinks does not constitute endorsement by the DHA of non-U.S. Government sites or the information, products, or services contained therein. Until further notice, Ancillary Services (Lab & Pharmacy) operating hours will be 7 a.m. to 4 p.m. JBSA- Randolph Satellite Pharmacy Hours of Operations: Monday - Friday 8 a.m. to 4 p.m. ** Available for refill pick up . Try our Q-Anywhere text service or come in person to the pharmacy. Randolph Air Force Base is a well-known Air Force installation in Texas. Pharmacy has patient surveys available at each window we want to hear how you feel about our services as well as your experience at ourpharmacies. These numbers are also located on top of all prescription labels. Patients will need to use Q-Anywhere or lobby kiosks to activate prescriptions. The following process updates will take effect Sept. 6, 2022, Process Update #1 - Pick up Process Change. The phone number can also be located on your prescription label. For beneficiaries interested in receiving medications by home delivery, Express Scripts is a TRICARE service. Marvin Reeves, USAF, Retired. The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. We are pleased to be the fastest-growing Air Force pharmacy for the past ten years while maintaining the provision of world-class patient-centered care. After-hours access can be obtained by coming through the FEC entrance. Please use one envelope for each patient. Patients should expect to see the following changes regarding pharmacy hours and prescription drop off and pick up services. When a disaster strikes, blood is needed immediately, there is no time to wait for donations. Phone: 210-652-4127. An Airman uses a pharmacy kiosk at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland Aug. 16, 2022. This document outlines your rights with regards to your Medicare drug plan. PORTSMOUTH, Va. (March 9, 2023) Laboratory Technician Andrienne Collier works with wound cultures to isolate microorganisms while working at the Naval Medical Center Portsmouth laboratory. Falls Church, VA 22042-5101, An official website of the United States government, 59th Medical Wing - JBSA - Wilford Hall Ambulatory Surgical Center, Don't forget to keep your family's information up-to-date in, Nutritional Medicine (Outpatient Nutrition), Alcohol and Drug Abuse Prevention and Treatment (ADAPT), Aerospace and Operation Physiology Training, Behavioral Health Optimization Program (BHOP), Hosted by Defense Media Activity - WEB.mil. These process updates will allow the 59th MDW to send routine refills to an off-site Robotic Pharmacy, where refills are currently being processed, reducing congestion at the WHASC Pharmacy. Prescriptions called in before 0900 will be ready for pick up the following duty day (JBSA Lackland and JBSA Randolph) and ready in 3 business days (JBSA Fort Sam Houston). *Urgent medications includeshort course acutetreatments to include pain medications(JBSA-Lackland only), antibiotics, and/or steroid dose packs OR medications for patients discharged from the ER or hospital/urgent care in the past 72 hours. Process Update #5 - Phone line deactivation. Our fax number is (210) 652-3516. The BX Satellite Pharmacy dispensesprescriptions from civilian providers, both typed and handwritten, as well as all refills.Prescriptions faxed from physicians offices are accepted - except for Schedule IIControlled Drugs. The JBSA-Lackland Pharmacy is the Air Forces largest and busiest pharmacy, dispensing more than 1 million outpatient prescriptions every year. Q5. How long will it take before I can pick up my called-in refill request? A7. Call the site you selected for medication pickup. There are co-pays, but beneficiaries will reduce time spent at the pharmacy. Randolph Printable Formulary - Randolph Air Force Read more about cream, ointment, pharmacy, oint, randolph and base. If you have are assigned to an MTF provider you will need to request a renewal through RelayHealth (for JBSA Fort Sam Houston), MiCare (for JBSA Lackland and JBSA Randolph) or by contacting the clinic you are assigned to. Patients will need to use Q-Anywhere or lobby kiosks to activate prescriptions. You have already flagged this document.Thank you, for helping us keep this platform clean.The editors will have a look at it as soon as possible. Why am I not getting text messages from the pharmacy? Wright-Patt doctor finds treatment path for military child with rare neurological condition. JBSA - Wilford Hall Ambulatory Surgical Center, Texas78236 If you see an off-base provider you will need to get a new written prescription to bring to a JBSA Pharmacy or have your provider electronically prescribe or fax to JBSA Pharmacy. Randolph Air Force Base Family Advocacy Program. FALLS CHURCH, Va. Download a PDF Readerorlearn more about PDFs. For beneficiaries interested in receiving medications by home delivery, Express Scripts is a TRICARE service. Department of the Air Force outlines new Body Composition Program for Airmen, Guardians. Such hyperlinks are provided consistent with the stated purpose of this website. ARLINGTON, Va. (AFNS) Please proceed to your preferred pharmacy, Lackland or Randolph, for ALL urgent medication services. Process Update #5 - Phone line deactivation. New or renewal prescriptions are usually ready for pickup within two duty days. Request for Redetermination of Medicare Prescription Drug Denial (Appeal) Download. For the Anderson family, protecting their 8-year-old son, Reeve, has proven to be the fight of his lifetime. Co-pays (can differ depending on medication/day supply): Find retail network pharmacies at https://militaryrx.express-scripts.com/find-pharmacy. In recognition of National Blood Donor month in January, theArmed Services Blood ProgramOpens ASBPreminds the military community about the importance of donating blood. (Courtesy Graphic). www.tricare.milis an official website of the Defense Health Agency (DHA), a component of theMilitary Health System. For other than authorized activities such as military exchanges and Services/Morale, Welfare and Recreation (MWR) sites, the United States Air Force does not exercise any editorial control over the information you may find at these locations. Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software. Is my medication activated when I see my provider? The Randolph Pharmacy and Formulary link is under "Medical" near the bottom left column of the page under "Information Resources"*** The following process updates will take effect Sept. 6, 2022: Process Update #1 - Pick up Process Change. If left prior to 1600 hours,prescriptions are ready for pickup at 1200 hours the next duty day - or on the secondduty day if left after 1600 hours, or on weekends. Consider using mail order through Express Scripts. Visithttps://militaryrx.express-scripts.com/home-delivery or call 1-877-363-1303, option 3 for more information. JBSA - Randolph, TX 78150 Instead, once they pull a number from a kiosk for pick up, they can have a seat and wait for their number to be called. I was told I needed a Prior Authorization (PA) to get my medication. Using the TRICARE Pharmacy Home Delivery Program, the cost for up to a 90-day supply of medication for active-duty members is $0; all others pay $0 for generic, $13 for formulary brands and $43 for non-formulary. Instead, once they pull a number from a kiosk for pick up, they can have a seat and wait for their number to be called. This contactless, automated locker allows beneficiaries to pick up prescription, 433rd TRS - Military Training Instructor Duty, https://militaryrx.express-scripts.com/home-delivery or call 1-877-363-1303, https://militaryrx.express-scripts.com/find-pharmacy, Hosted by Defense Media Activity - WEB.mil. (Courtesy Photo). Hours. If you are unable to pick up your medication please call and let us know so your medications are not returned to stock and remain on the shelf for you. This contactless, automated locker allows beneficiaries to pick up prescriptionrefills24/7 at their convenience. Use the TRICARE Formulary Search Tool to look-up your drug. Instead, once they pull a number from a kiosk for pick up, they can have a seat and wait for their number to be called. To obtain refills, patients will still call the Refill Line at 210-292-9995. Call-in activations will be turned off. Randolph AFB, TX 78150-4801. Complete this printable form to ask us for a decision about a prescription drug and your specific plan coverage. Please proceed to the pharmacy to ensure your phone number is correct/added/updated. If your prescriptions dont make it to Randolph from an off-base provider, ask that pharmacy to confirm your preferred pharmacy in its system. Prescriptions faxed from physicians offices are accepted (except Schedule II Controlled Drugs). In a Defense Health Agency Market that serves more than 390,000 beneficiaries, U.S. Navy Capt. Visit https://militaryrx.express-scripts.com/home-delivery or call 1-877-363-1303, option 3 for more information. The Military Health Systems new electronic health record system, MHS GENESIS, will deploy for more than U.S. Air Force Airman 1st Class Aaron Edwards, 51st Fighter Wing public affairs specialist performs preacher curls during a back and bicep workout at the fitness center on Osan Air Base, Republic of Korea, Dec. 30, 2022. A PDF reader is required for viewing. (Courtesy Photo by ASBP). Satellite Pharmacy: Open to all beneficiaries, refill pick up only. Therefore, please put aside cell phones before approaching thewindow. Co-pays (can differ depending on medication/day supply): Find retail network pharmacies athttps://militaryrx.express-scripts.com/find-pharmacy. An Airman uses a pharmacy kiosk at Wilford Hall Ambulatory Surgical Center, Joint Base San Antonio-Lackland, Aug. 16, 2022. You may not be registered within the pharmacys will call system to notify you once your medication is completed and ready for pick-up. Randolph Clinic - 359th Medical Group Contact Us 221 3rd Street West, Bldg. Such links are provided consistent with the stated purpose of the web site. Please ensure that you participate in the Third Party Collectionprogram. JBSA-Lackland, JBSA-Randolph pharmacies implement changes to improve service JOINT BASE SAN ANTONIO, Texas - The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. JBSA-Lackland and Randolph Pharmacy teams are updating processes to improve support to beneficiaries. To speak with pharmacy personnel call (210) 652-4127 and select option #2 for the Base Exchange Pharmacy, or option #3 for the Main Clinic Pharmacy. Find theright contact infofor the help you need. (U.S. Air Force photo/59th Medical Wing Public Affairs), Joint Base San Antonio-Lackland and JBSA-Randolph Pharmacy teams are updating processes to improve support to beneficiaries. Edwards uses weight lifting and physical activity to improve his physique and relieve stress. In a Defense Health Agency Market that serves more than 390,000 beneficiaries, U.S. Navy Capt. Currently, the demand for pharmacy services exceeds what the 59th Medical Wing is resourced to provide by approximately 26%. Air Force SMART program sustains readiness and currency through tailored training. This service is available for all routine and urgent medications. Please proceed to your preferred pharmacy, Lackland or Randolph, for ALL urgent medication services. Most prescriptions are ready in two duty days. Find Navy Federal Branches and ATMs in your area. Can I activate/refill my prescriptions using the MHSGenesis portal? Remember to write down/be prepared to provide prescription numbers when calling in refills. English. Dwane Young). Activating New Prescriptions- Anyroutinemedications will be ready after 1p.m. on the second duty day from activation. Find where you can donate blood through the Armed Services Blood Program. As of Sept. 6, 2022, patients will no longer need to stand in line to pick up their medications. FALLS CHURCH, Va. The pharmacy call center phone lines will be deactivated for both JBSA-Lackland and JBSA-Randolph. *Urgent medications include short course acute treatments to include pain medications (JBSA-Lackland only), antibiotics, and/or steroid dose packs OR medications for patients discharged from the ER or hospital/urgent care in the past 72 hours. JBSA - Randolph, TX 78150. Complete this printable form to ask for an appeal after being denied a request for coverage or payment for a prescription drug. The pharmacy teams will use existing space and capacity to create an internal Urgent Care Pharmacy to optimize the process for obtaining urgent medications. Process Update #3 - Urgent Prescription Process. After-hours access can be obtained by coming through the FEC entrance. Although the DHA may or may not use these sites as additional distribution channels for Department of Defense information, it does not exercise editorial control over all of the information that you may find at these locations. There are co-pays, but beneficiaries will reduce time spent at the pharmacy. New Electronic Health Record System Launches for Beneficiaries in Tidewater. Hours of Operation:7:30a.m. to 4:30p.m., Monday-Friday; Closed Saturday and Sunday, as well asall four-day weekends There are co-pays, but beneficiaries will reduce time spent at the pharmacy. (U.S. Navy photo by Mass Communication Specialist 2nd Class Dylan M. Kinee/Released). Activating New Prescriptions - Any routine medications will be ready after 1:00 p.m. on the second duty day from activation. A2. https://patientportal.mhsgenesis.health.mil/. If the pharmacy notifies you that you need a PA, the form can be found at the Tricare Formulary Search Tool. There are co-pays, but beneficiaries will reduce time spent at the pharmacy. (Courtesy Graphic), This graphic illustrates the medication turnaround times patients can anticipate with the pharmacy process changes being implemented beginning Sept. 6, 2022. The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. ***The Randolph Clinic Pharmacy dispenses new orders entered directly into our computersystem by DoD providers in the San Antonio area. My provider says I need it! Clinic Pharmacy: Open to all beneficiaries. Hosted by Defense Media Activity - WEB.mil. For non-controlled medications, please proceed to the pharmacy lobby and pull a ticket for service. Why do these need to be filed? Wilford Halls ScriptCenter lockers are located in the 1st floor B-Wing hallway next to the pharmacy. Are you sure you want to delete your template? Refills called in after 1200 or on weekends will be ready the second duty day. 7700 Arlington Boulevard The current call center wait times and the inadequate functionality of the phone system (call drops) are not meeting the standard of customer support we would like to provide. This process change is not intended to limit the options available to patients, but to provide better support by using the additional staff in other areas of the pharmacy. The Pharmacy at Randolph AFB is part of the 359th Medical Group that provides comprehensive health services in the San Antonio area. Process Update #5 - Phone line deactivation. (210) 652-3036. Such hyperlinks are provided consistent with the stated purpose of this website. Currently, the demand for pharmacy services exceeds what the 59 MDW is resourced to provide by approximately 26%. The Randolph Pharmacy Flight would like to thank the more than 250,000 beneficiaries eligible to utilize our pharmacies. There are co-pays, but beneficiaries will reduce time spent at the pharmacy. A1. As of Sept. 6, 2022, patients will no longer need to stand in line to pick up their medications. 630 3rd St. W This will put you in a virtual queue which is being used by our technicians to activate your medications in the order received. 1. The only negative I can mention is the current trend to steer folks to get their meds from Express Scripts. How do I turn in my paper prescription? Get Directions. The Military Health Systems new electronic health record system, MHS GENESIS, will deploy for more than 390,000 beneficiaries in the Defense Health Agencys Tidewater Market on Jan. 21, 2023. By continuing to use our site, you agree to our Privacy Policy and Terms of Use. With a $17.7 million annual budget, the group averages 8,320 outpatient visits, 38,750 prescriptions, 5,064 lab procedures, and 2,000 radiology films per month. The group consists of 367 personnel in 8 buildings. The following page contains numerous external links to social media sites of various mission partners and organizations affiliated with Joint Base San Antonio. DISCLAIMER TO EXTERNAL NON-GOVERNMENT WEBSITESThe following page contains numerous external links to social media sites of various mission partners and organizations affiliated with Joint Base San Antonio. The JBSA-Randolph Pharmacy is part of the 559th Medical Squadron Group that provides comprehensive health services in the San Antonio area. It has mostly been a good experience. Why do I need to activate my prescription? Urgent medication activation will no longer be an option available using the Q-Anywhere system. Randolph Printable Formulary - Randolph Air Force Base. The pharmacy will then activate prescriptions received electronically from on- or off-base providers received within 14 calendar days. The automated refill call in system will give you specific times and days on when your prescriptions will be available. Proceed to the pharmacy lobby and use the kiosk to activate. (210) 652-5321. hospitals and more using innovative health information technology. The 359 MDG pharmacies are open Monday through Friday 0730 1630, but are closed Federal holidays, Family Days, and at 1200 hours the last Wednesday each month. Visit https://militaryrx.express-scripts.com/home-delivery or call 1-877-363-1303, option 3 for more information. The Wilford Hall Ambulatory Surgical Center'sScriptCenter lockers are located on the first-floor B-Wing hallway next to the pharmacy. You have already flagged this document.Thank you, for helping us keep this platform clean.The editors will have a look at it as soon as possible. Process Update #2 - Routine medication turnaround times. Sign up to receive TRICARE updates and news releases via email. JBLE Medical Clinics stand up Walk-in Contraception Clinic. A delay may also occur if anorder is large, or contains controlled drugs for which ongoing accountability of eachtablet or capsule is required.We value your feedback. The pharmacy call center phone lines will be deactivated for both JBSA-Lackland and JBSA-Randolph. After-hours access can be obtained by coming through the FEC entrance. Stacie Milavec Walter Reed Audiology Speech Pathology Improving World Hearing Day is observed annually on March 3 and this years theme was Ear and Hearing Care for All.. Reeve was assisted by Lt. Col. Cassandra Burns, 88th Medical Group pediatric neurologist, after being diagnosed with a rare case of cerebral folate deficiency at four years old, along with being diagnosed with down syndrome at birth. First-time users of the 24/7 ScriptCenter kiosk will . Copyright 2023 Wellcare Health Plans, Inc. Drug List (Formulary) and Other Documents. JBSA Randolph, TX, United States 78150-0000. Off-base providers should electronically prescribe to DoD Randolph Pharmacy. The Randolph pharmacys National Provider Identifier (NPI) is 1861800567. All JBSA Pharmacies, to include Lackland, Randolph, and BAMC, will only accept electronic prescriptions for controlled substances. The Randolph pharmacy's National Provider Identifier (NPI) is 1861800567. . Joint Base San Antonio-Lackland and JBSA-Randolph Pharmacy teams are updating processes to improve support to beneficiaries. The Joint Base San Antonio-Lackland and Randolph Pharmacy teams are changing some of their processes to improve service to beneficiaries. Sign up for Express Scripts Home Delivery Urgent medication activation will no longer be an option available using the Q-Anywhere system. Due to the high volume at our pharmacy and limited throughput, we can only rush acute antibiotic prescriptions. The following process updates will take effect Sept. 6, 2022: Process Update #1 - Pick up Process Change. 359th Pharmacy Phone. We can receive all prescriptions sent by off-base providers electronically through MHS GENESIS. YUMPU automatically turns print PDFs into web optimized ePapers that Google loves. JBSA-RandolphDrug FormularyWelcome to the Randolph Clinic Pharmacy!Time spent at the pharmacy window is an opportunity for you to ask questions andobtain information. Members should fax form to 1-866-388-1766. Patients can activate routine prescriptions using the Q-Anywhere system by texting "Get in line" to 833-517-4408 (JBSA-Lackland) or 833-258-0792 (-JBSA-Randolph) during duty hours between 7 a.m. and 4:30 p.m. Activating Prescription Refills -Any medications called in for a refill will be ready after 1p.m. on the third duty day from activation. An official website of the United States government, JBSA-Lackland, JBSA-Randolph Pharmacies change processes. Therefore, please put aside cell phones before approaching thewindow. Driving a long distance to the pharmacy? Call-in activations will be turned off. Text "Get in line" to (833)517-4408 (Lackland) or (833)258-0792 (Randolph) and follow the prompts. Select Option 1 for pharmacy inside pickup. Health equality for women in service and women beneficiaries is and will remain a top priority for the Department of Defense, Acting Assistant Secretary of Defense for Health Affairs Seileen Mullen made clear during a recent podcast. To schedule an appointment: Option 1: Log onto the MHS GENESIS Patient Portal OR Option 2: Call CAMO (Consult and Appointment Management Office) at: 210-916-9900 JBSA SAPR Hotline: 210-808-7272 DoD Safe Helpline: 1-877-995-5247 Chaplain Services: 210-292-7373 Air Force News AMC builds Warrior Heart culture JBSA-Lackland and JBSA-Randolph pharmacy teams are updating processes to improve support to beneficiaries. This contactless, automated locker allows beneficiaries to pick up prescription refills 24/7 at their convenience. If the pharmacy notifies you that you need a PA, the form can be found at the Tricare Formulary Search Tool. A PDF reader is required for viewing. All new prescriptions coming from a doctor are processed here. The DoD ID number can be found on the beneficiarys military issued identification card. Rx Refill Line: 210-292-9995 or 210-292-7000, 1100 Wilford Hall Loop The following process updates will take effect Sept. 6, 2022: Process Update #1 - Pick up Process Change As of Sept. 6, 2022, patients will no longer need to stand in line to pick up their medications. The Randolph Pharmacy and Formulary link is under Medical near the bottom left column of the page under Information Resources*** The 359 MDG Clinic Pharmacy dispenses new orders entered directly into our computer system by DoD providers in the San Antonio area. For beneficiaries interested in receiving medications by home delivery, Express Scripts is a TRICARE service. Process Update #2 - Routine medication turnaround times. The Air Forces Sustained Medical and Readiness Trained, or SMART, program has become a dynamic training platform. One donation can save up to three lives. This process change is not intended to limit the options available to patients, but to provide better support by using the additional staff in other areas of the pharmacy. No prescription is dispensed until a pharmacisthas verified the final product. The 59th MDW hastried to standardize the care received across the San Antonio Market as much as possible at this time while striving to provide prescriptions in a predictable, medically appropriate timeframe and to alleviate the frustrations patients currently face. The phone number can also be located on your prescription label. Process Update #4 - Only electronic controlled substance prescriptions. Your provider can submit the form electronically, by fax, or by phone. These process changes will allow for enhanced support from the wings off-site robotic prescription refill center to meet demand. A couple of times computer upgrades have caused a bit of concern, but the personnel have always been great. Mon-Fri 0730-1630. This simply means that a pharmacy team member has reached your request within the queue to activate and has activated any medications in your profile able to be activated at the time of the request. (Courtesy Graphic). Magazine: Randolph Printable Formulary - Joint Base San Antonio. How can I request refills from the 359 Medical Group Clinic Pharmacy at Randolph AFB? Randolph Base Exchange Mall PORTSMOUTH, VA, UNITED STATES Electronic Prescriptions: Your provider can submit the form electronically, by fax, or by phone. Wellcare uses cookies. Your file is uploaded and ready to be published. Call the automated refill phone system at (210) 292-9995 or (800) 469-7170. An official website of the United States government, The Premier Installation In The Department Of Defense. (210 . No. Sometimes, Express Scripts requests additional information from the provider. The appearance of hyperlinks does not constitute endorsement by the DHA of non-U.S. Government sites or the information, products, or services contained therein. I've been that route and I'll continue to drive the 120 miles round trip to get my meds from the Randolph Pharmacy! As part of the Defense Health Agencys Tidewater Market, the NMCP laboratory provides a comprehensive range of anatomic pathology, blood bank, and clinical pathology services to eligible beneficiaries in the Tidewater region. The 59th Medical Wing is updating these processes after the completion of an internal study which revealed that demand for pharmacy services is currently 26% higher than what the wing is resourced to deliver. Randolph Printable Formulary - Joint Base San Antonio. All prescriptions must be activated before fill. Refills ordered prior to1200 hours on a duty day are ready for pick-up the following duty day. Download a PDF Readerorlearn more about PDFs. CenterWell Pharmacy is the preferred cost-sharing mail-order pharmacy under many Humana MAPD and PDP plans . 210-652-6742. Refills are ordered by phone or online at www.tricareonline.com: refills ordered prior to 1200 hours on a duty day are ready for pick-up the following duty.
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