If you've a complaint or a suggestion its often easier to sort it out by talking to somebody in the service first. Welcome to Berneslai Homes. You should also use this number to report an emergency repair out of hours - the Repairs Hotline is open 24/7 for emergencies. Inspectors arrive on site by 8.15am. decisions and obtain details for your local political A council report added: It should be noted that this figure has significantly increased over the last few weeks due to heightened emphasis in the media and Berneslai Homes proactive campaign to encourage tenants to report issues. Auvergne-Rhne-Alpes, rgion of east-central France created in 2016 by the union of the former rgions of Auvergne and Rhne-Alpes. Information is also provided on dates of future meetings, appropriate response approved by the relevant Cabinet Spokesperson [5] The building continues to house administrative functionaries,[10] with space rented out for associations and start-ups and serving as a venue for events and conferences in an effort to make the structure profitable. A compliment is when you're happy with something that we may have done or said, the way that we have acted, or with a decision we've made. At Barnsley Council we're committed to putting our customers first. D\`H6 \- ua@!# You can also make a complaint or a compliment by: telephoning (01226) 773555 between Monday and Friday 9am to 5pm. The Flavours . Call Main switchboard on 01226 770770. We'll then contact you to advise on the action that will be taken from the information you've provided. Criminal conduct. Well continue to treat damp and mould requests as priority inspections, and to reassure our tenants further were working towards completing high priority jobs within 24 hours and have brought in an external damp and mould specialist to help meet this increased demand., We have been at the heart of our community, every week, since 1858. 2023 Barnsley Metropolitan Borough Council. It's important that you take this action to make sure that the right service is informed of your concern. More than 54 per cent of those complaints were upheld, whilst adult social care was the most common reason for complaints. Our Privacy Policy, 2023 Barnsley Chronicle Privacy Policy Cookie Policy All Policies, 47 Church Street, Barnsley, South Yorkshire, S70 2AS, Sales: 01226 734666 Editorial: 01226 734262, 06/01/23 ", "Auvergne-Rhne-Alpes: l'opposition attaque la "clause Molire" en justice", "Rsultats des lections rgionales 2015", "Elections rgionales: quel est le candidat dans votre (nouvelle) rgion? We use cookies to help make our website and services better. [17][18], The regional council includes 18 thematic committees with advisory roles, each composed of 38 members with a chairperson and two vice chairpersons. However, 211 of those complaints were later discontinued - either due to the customer withdrawing their complaint or no long wishing to engage with the process - bringing the total number of resolved complaints to 501. Promoted Stories. Highways England \. The ex-mining town was recently voted the area of Yorkshire with the strongest accent by Yorkshire Live readers. During 2022/23 the customer resolution team will be holding a workshop with those services who have received the most upheld complaints to identify opportunities to improve and learn from the feedback we have received both in the management of complaints and from the complaints themselves.. Most local councils have a complaints department or customer services department. Magazine: compliments & complaints procedure - Barnsley Council Online. By. BARNSLEY Council's pledge to spend millions of pounds on repairing the town's pothole-ridden roads does not go far enough and more locations should be targeted, a councillor has urged. . Delays to our large unwanted items collection service, Local Government and Social Care Ombudsman, NHS South Yorkshire Integrated Care Board, what the Local Government and Social Care Ombudsman will do. This compares poorly to South Yorkshires overall crime rate, coming in 15% higher than the South Yorkshire rate of 94 per 1,000 residents.Historical Crime Rates for Barnsley. Berneslai Homes has now started an immediate inspection regime, which runs seven days a week and 24 hours a day if resourcing allows, bringing in additional resource to undertake the inspections and an external damp and mould specialist (Qest) to assist further with inspections. 4 How do I claim my 150 council tax How Do I Get In Touch With Barnsley Council? If your complaint is about a school or Berneslai Homes you can: Please note, if the matter you are raising is regarding the welfare or safety of a vulnerable child or adult or public safety matter, please choose one of the links below which provides you with details on how you can report your concerns. To make a formal complaint, ask amember of staff for a leaflet'Complaints against the Council'. 21/04/23 By Josh Timlin. Your file is uploaded and ready to be published. But we need a little helping hand to do so. Fixed term contract. } else { Areas such as Redbrook, Barugh Green and Pogmoor are the perfect place to find a patch of semi-detached bliss. Dial the local 01226 Barnsley, without the first zero. The purpose of the health complaints advocacy is to empower and support people to make a complaint about the service that they have received from the NHS, whether directly provided or commissioned by the NHS. In this section you can access a wide range of information and Sarah Butler. We have a rolling programme of works for our housing stock to maintain all homes to a decent standard and we encourage tenants to report any concerns to our repairs hotline on 01226 787878. Whilst these concerns do not continue to be investigated as a complaint the concerns raised should be shared with the service for their attention and awareness. If you require any further information please contact the Council Governance Unit on 01226 773451. Any In 2015 the Metropolis of Lyon was separated from the department of Rhne. Any resident of the borough is permitted to ask formal questions Step 1: Assessment. decisions taken by council officers. View all Derbyshire County Council jobs - Sheffield jobs - Nurse Practitioner jobs in Sheffield; . 0 06/01/23 By Jack Tolson. ", We will not share your information and will use it in accordance with If you want to discuss how we've handled your contact please let the Customer Resolution Team know as soon as possible. Contact details for the council representatives on outside PURPOSE OF REPORT 1.1 The purpose of the report is to provide Cabinet with an analysis and overview of the customer complaints handled under the Council's management of customer to updates in order to receive information via e-mail regarding Make sure that you understand the complaint and the products and services that caused the problem or complaint to occur. !ZVvAR&!siT*[o96)q"I8,_=O'},g. The town and its people have changed dramatically since then but the Chronicle has been a constant. Sixteen complaints equate to 0.08 per cent of all tenancies.. Please note where you've requested to make a complaint it may be that there are different ways, which are not the complaints process, for your concerns to be handled. By working together to reach a fair and swift resolution, where putting it right is at the heart of what we always consider. Don't let them get away with it! Let the truth be known! HUNDREDS of council house tenants were awaiting inspection for damp and mould at the end of last year, shocking new figures have revealed. Salary: 11.18 per hour. You have already flagged this document.Thank you, for helping us keep this platform clean.The editors will have a look at it as soon as possible. When you make a complaint we'd like you to work with us to help us look into what you think has gone wrong, why, and how we can learn from it. }, We have been at the heart of our community, every week, since 1858. 25,503 - 29,938 a year. Your email request was received on 3 December 2015 and I am dealing with it under the terms of the Freedom of Information Act 2000. If your complaint is about a council service however, please use our complaint or compliment about a council service form instead. It is important to remember that if you do not want to give your name when making a complaint to Ofsted, you can choose to remain anonymous. [12][13], The current regional council was elected in regional elections on 6 and 13 December 2015, with the list of Laurent Wauquiez consisting of The Republicans (LR), the Democratic Movement (MoDem), and the Union of Democrats and Independents (UDI) securing an absolute majority of 113 seats.[14][15]. Offered with NO CHAIN is this two bedroom GROUND FLOOR apartment situated in this popular location within close proximity to Rotherham Town Centre. COMPLIMENTS& COMPLAINTSPROCEDUREfor social care services to children,young people and familiesBARNSLEYMetropolitan Borough Council. The service will be provided to anyone who is a resident of Essex who wishes to make a complaint about a servic. However should you not receive contact from us within this timescale please be assured that any contact we receive will be considered and processed at the earliest opportunity. Our Privacy Policy, 2023 Barnsley Chronicle Privacy Policy Cookie Policy All Policies, 47 Church Street, Barnsley, South Yorkshire, S70 2AS, Sales: 01226 734666 Editorial: 01226 734262, 21/10/22 Arturo Gulla, Director of Property Services at Berneslai Homes, said: Keeping tenants safe is our main priority and we have procedures in place to deal with damp and mould. Published: 1 May 2023. We have one number for you to contact us on: 01226 787878. Bosses say its vital that the complaints are given as it allows them to improve the service. We make decisions on complaints about councils or adult care providers in England We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. By. More than 260 of the complaints they received were fully upheld, whilst 123 were partially upheld - meaning the council agreed there had been some fault in its actions. Serious misuse of the schools email, internet and other electronic facilities. Its sole subprefecture is Villefranche-sur-Sane. But we need a little helping hand to do so. These inspections can take place at any time and there are several possible triggers.
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