For more information regarding Try-On dress returns, please see our At-Home Try-On Program. Currently we need 8-11 days for Wedding Party & Special Occasion Dresses, Celebrity Dresses, and 11-13 days for Wedding Dresses. Once you've entered your shipping address, you'll be able to see the available shipping methods. The following items (and any others marked as non-returnable on their ordering page) are non-returnable: We do not offer an exchange service for any products at this time. Copy of the receipt must be provided to request reimbursement. All were beautiful. Have a nice day~ Denise Finley 2 reviews US An hour ago Verified Thank you for your cooperation in advance. & GET {$points} POINTS, Copyright @2010 - 2023 JJ's House. Orders (swatches, accessories, fabric, etc.) Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. The dresses were beautiful. Take the tape around your back and bring it across the fullest part of your bust. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Have been in contact with customer service and they have offered me 40% of my money back. If you have trouble getting into your account, you may have used Guest Checkout. As an e-commerce company, we just do business online. All were the exact color we expected and the quality was amazing for the price. Mom's Moment - Up to $500 Cash Prizes Just Waiting! Which types of handbags can be used instead of the leather handbags? 4. 4. Please Contact Us with your new email address. Your understanding is highly appreciated. 1. If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help. Read More Business Details. the client initiate a new request and it states "after Request.Body was written", Nginx the proxy, at the same time, sends a graceful shutdown GOAWAY frame http2: Transport received Server's graceful shutdown GOAWAY; here we have a midair collusion, which causes the request to end with " panic: client.Do(req) failed." message All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. My beautiful dress for the best day of my life (so far). Here are 8 tips for writing great reviews. How the JJs House Return Policy Works, and How To Return an Item With DoNotPays Help. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. However we placed and order for 3 dresses 2 are perfect and look stunning the on the 3rd they have totally messed up the sizing and have made it 2 inches too big in the waist, even their own photos show this.They have made serval offers of x% refund but in no way enough to cover the cost of actually having the dress sorted, so we are left running around trying to find a seamstress and will be significantly out of pocket - all they seam to care about now is their margin and not the fact that they have really messed up and are making this even more stressful! JJ's House's reply: Dear customer, Thank you for your review. Because of this, we recommend returning all unwanted items at one time. test for the coronavirus, another step . If you're a new customer, checkout as guest now. Verification can help ensure real people write reviews about real companies. The dress was very well constructed. But the points used for your order will not be refunded. Looking forward to serving you again! For these reasons, we encourage you to order a Swatch (free shipping) to help you decide. It then says you have to select a reason. No returns and no exchanges for face masks items. If you don't remember whether you used your account or Guest Checkout to place your order, try both of the above instructions, and if neither work, reach out to our customer service teamwith your order. 4. The fees you pay for the try-on dresses will not be refunded. We recommend checking your junk and spam folder if you're having trouble finding it. JJ's House review at a glance Website: jjshouse.com A China based online store founded in 2007 Online store specializing in women dresses, shoes, and accessories for special occasions such as weddings, proms, and more Supports both standard sizes and custom sized product Custom-sized dresses comes at a cost of $20 We researched this on Apr 14, 2022. On this pageyou can check the estimated return shipping time for countries with return labels service. This company responds to reviews on average within . However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Does JJ's House accept in-store returns? You can use any of the payment methods listed below to pay for your order. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. What other shipping & returns policies does JJ's House offer? 3. We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. Or you can find it on the Order Details page via this link. Once scanned and confirmed, the refund will be credited back to the original payment method within 7-10 days (the actual processing time depends on your payment method and bank). Prior to pricing or discounts used when the original order was placed will not be honored for a new order. Please note that different types of fabrics do take the dye differently, and will not match perfectly. Standard shipping takes a bit longer than expedited shipping but costs less. 3. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance withyour order specifications. I read reviews that mentioned their sizing was generous. Even our seamstress comments on the quality. Please Contact Us. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. - Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only. FOR ALL SAMPLE SALE ITEMS: From ordering try-ons to returns to my final order, everything went easy and smooth. Dear customer, Thank you for your positive comment and feedback. This shipping method is the fastest available. 3. Reply from JJ's House A day ago Thank you for your review. Because of this, Total Delivery Timeis different from shipping time alone. Currently we can only add spaghetti straps and remove trains for some of our dresses. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons. JJs House will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you. 8. Shipping costvaries for different items. If you feel like JJs House return policy isnt too clear or that the return process is complicated, we have a solution! Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Color consistency is of the utmost importance of course. We will reply you within 24hrs in working days. CANCELLATION POLICY Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank). Each of our dresses is totally made to order according to our pictures. Hope we can serve you again in the future and make you a happier customer.Have a nice day~, Beautiful! Choose your preferred color and size (if applicable). All new orders are subject to the current production period. Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder. If you received promotional gifts with your order, but need to return your order, you may keep these gifts. Customers can also place a test order to check the total cost. Have a nice day.----------------------------------------------------------------------Replied:Dear customer, Thank you for your feedback. I am a normal individual whom wishes she was a celebrity lol. JJ's House Information, Try-On Haul, My returns experience. It's an amazing dress! Your satisfaction is utmost important to us and this is absolutely our work power. Hello Maria Gethin, Thank you for taking the time to write your review. If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Due to hygiene issues there are no returns/exchanges. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. EXCHANGE POLICY I ordered on 9/26/29 and didn't receive it until about 10pm on October 14th. Thank you. The settings of your computer screen may alter the color of the pictures shown on the site. Yes, it really is that easy! Customers who have issues with order that are not the fault of the website or the manufacturer unfortunately cannot be refunded. Salt stains are removed by preparing a solution of vinegar and water (vinegar to water ratio: 3:1)and rubbing the solution on the stain with a cloth. Since one cannot trust anybody, one should keep her purse with herself all the time even if one is in a close friend's party. And you need to confirm the return delivery status by yourself. - Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price. 2.5cm) above belly button, Keep tape slightly loose to allow for breathing room, Usually about 7 inch (ca. Click where it reads "Return Request", then youll go to the page where you can submit your return request: 1. 1. Before placing an order, you can check the specific processing time on Each Product page. We won't take back the points, which you get for placing the order. What methods of payment do you accept? How can I make sure all of my dresses are the same color? We also appreciate your honest feedback about your experience. 4. The company will process the refund once it receives the returned package. Return item(s) are lost or damaged on the way back to us. 2. I ordered a dress for my son's upcoming wedding. My way of saying THANK YOU. Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.Your option is to look for a local tailoring service at your own cost. I used their program for trying on 3 dresses. Precaution should be taken to use any detergent to clean the handbags. Please don't hesitate to. THE SHIPPING IS RIDICULOUS . Click the "I'd like to request a refund . Find the item you wish to return, click "Submit Request", then youll go to the page where you can submit your return request. - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. If you wish to return any or all parts of your order, you will need to contact customer serviceat Contact Usand obtain a "Product Return" form that must be included with your package. All PayPal payment can only be refunded via PayPal, all Credit Card paymentwill only be refunded to the original Credit Card. Delivery times are between 3-6 days to all major destinations. I had hunter green with ivory sash-beautiful.x (and my wedding dress was jjs too!!). I sent the link to my daughter and she absolutely fell in love with the perfect dress. Products are damaged by misuse, mishandling, or poor maintenance. Information on size guides, correct at the time of filming (March 2021) as hopefully they're going to update them!!! Decoration covered handbags should be swiped clean separately with a dry cloth after washing. They take anywhere from 2-10 business days to arrive. Before the claim is resolved, please keep all products in their original packages. After 14 days, we may not be able to process the return and a full refund. Some people cannot afford the leather bags while some hate it because of their hatred against some animals.One should not be worried of this since there are bags made from faux leather, which is a synthetic leather made from plastic. View the, Yes. Mis-shipped products: Once we have confirmed yourmis-shipped items (item shipped different from item ordered), we will be responsible for the item exchange and postage. Please check your email at your convenience.Please let us know if there is anything else we can do for you. Please note: Your satisfaction is the most important to us and this is absolutely our work power. How Does the eBay Return Policy Help You Deal With Unwanted Items? Print the Return Label and attach it to the surface of your package ensuring any original delivery labels are covered. Bags of different colors should not be put together to prevent the colors from rubbing off into one another.2. Hope we can serve you again in the future and make you a happier customer. They are asking me for an additional 5!!!! Enter your Order Number and Email Address to see your order details. JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you. We will process the refund when we confirm that the product has the problems you mentioned. For customers who choose JJsHouse Delivery Service. Please note that we only accept products in their original condition, andwe cannot process any products that are returned without our prior knowledge. 2. Before your order is shipped, JJsHouse.com.au has to process your order and put all your items through its strict qualitycontrol tests. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. View the, Yes. Try-On Dresses must be postmarked for return by the 7th day of delivery. Please Note: On JJsHouse.com.au , each dress is made from scratch according to customers' specifications. JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). JJs return policy on the website should list CORRECT information to avoid wasting so much time!!! We do charge a return shipping fee, but with our return label, usually the price would be lower than other shipping companies. - Once your order has been shipped, it can no longer be cancelled. *Please note, some payment methods are only available as a payment method for selected countries on our web. The pins that come from China btw are stuck at customs. I am extremely happy and will definitely use JJs again and can highly recommend.
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