Make sure you are both carrying valid ID, Option 1 For eCoupons that have expired, the portion paid with an eCoupon will not be refunded and the value of the eCoupon will be lost. These vouchers are not accepted as a payment method when you use the mobile app of Air Canada or use it during self-serve check-in options online. eCoupons are issued via email. These credits cannot be used for air travel payment over the services of either airline. If your departure is in less than 72 hours, please call us at 1-800-296-3408 and select option 1 to cancel your vacation. I cannot use these vouchers as i now have no reason to travel on air canada. I tried them all. It may be that it's easier to get them to answer the phone at the Canada end that at the GB end. Maybe they have fewer staff on their UK operation. You'll need to have your 15-digit ACCredit number and corresponsing 4-digit PIN handy. Yes, you can convert your Voucher to Aeroplan miles. For further details, please refer to Redemption rules for aircanada.com. It is also good to be aware that our Prime Minister has said that international travel to Canada may take many months, even to there being a widely available vaccine. ACCredits are not credit or debit cards and have no implied warranties. TORONTO -- Air Canada and the federal government reached an agreement on a $5.9-billion aid package Monday through the Large Employer Emergency Financing Facility (LEEF). Customers must retain their original eCoupon until the stored value reaches zero and all travel for which the eCoupon has been used as a form of payment has been completed. The Air Canada Travel Voucher cannot be redeemed at any airport locations, including airport counters or kiosks worldwide. Save. eCoupons cannot be sold; unlawful sale or attempted resale is grounds for seizure and cancellation of the eCoupon without compensation. Once your electronic travel voucher expires, it will no longer be valid. Customers can now submit refund requestsonlineor through their travel agent and weare committed to processing refunds as fast as possible,"said Lucie Guillemette, Executive Vice-President and Chief Commercial Officer at Air Canada. After this, the credit will pass, and any value will be down to zero, with no use for booking your future travel. No response. 62 reviews. Seat or travel option purchases for an existing booking: If you purchased a refundable fare or travel option, the portion paid with an eCoupon will be refunded to your original eCoupon if the eCoupon is still active. My voucher number has 13 digits instead of 15 and starts with 014 instead of 144. I have actually tried and gave up after 45 minues of holding on. CIBC bank (Canadian Imperial Bank of Commerce) is also a partner in Aeroplan. ACCredits cannot be sold or bartered; unlawful sale, attempted resale or barter is grounds for seizure and cancellation of the ACCredit without compensation. If you misplace these numbers, youll need to complete our Customer Assistance form in order to retrieve them. To redeem your Air Canada travel voucher on the website, you can take the following steps: Navigate through the website of Air Canada, www.aircanada.com. External site which may not meet accessibility guidelines. Air Canada is not responsible for any stored value balance if the eCoupon is lost or stolen. I would like to try and understand the Aeroplan points a bit better so maybe others can explain as I have never used these before. Fares presented on the website are quoted by the Pricing Strategy of travel services, in circumstances like seat availability and demand it can be different. What should I do? You can check the balance of your eCoupon online at any time. My tickets value at the moment is approx 1300, what way would they value that in points ??. products/services such as duty-free, Air Canada Bistro (e.g., food and beverages), hotel bookings, car rentals and/or travel insurance. The concern about miles being devalued in the future to changes to the program is a valid risk, and one to be concerned about in all frequent flyer programs, and why I don't like to sit on too big of a miles balance. Emailed several different departments and talked to an agent without success. Once your voucher has been processed and ready to be issued, you will be notified immediately. Make sure you are both carrying valid ID, and dont forget to bring your electronic travel voucher number. However, it does not expire when given as compensation under the Air Passenger Protection Regulations by the airline itself. Treat your eCoupon with care. ACCredits are not redeemable for Air Canada Vacations, group travel or Flight Pass purchases. Information on scheduled and estimated departure and arrival times, delays and cancellations. If you have a 15 character voucher number and 4 digit PIN you can use it as a payment method like a credit card or gift card. External site which may not meet accessibility guidelines. If you have any doubt related to our services then you can drop your queries or concern at feedback@flycoair.com. Until the Air Canada Travel Voucher is fully redeemed, it can be used multiple times, is fully transferable and has no expiry date. 1. Also it was stated that value could be converted to Aeroplan Miles plus an additional 65% bonus. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-106713342', '');}, 'log_autolink_impression');flight (Standard Economy), I can afford to wait at the moment. ACCredits are not redeemable toward the purchase of Air Canada Flight Passes, Air Canada Vacations products and services, Air Canada Cargo products and services, Air Canada Maple Leaf Club membership fees, or for the purchase of third-party products/services such as duty-free, Air Canada Bistro (e.g., food and beverages), hotel bookings, car rentals and/or travel insurance. Any user can redeem ACCredit through the official website of this airline from the payment section. However, this was a while ago, ? Has anyone seen this or even used it yet ? (The specific math here is 1,942.39 / 1.05 = 1,849.89.) https://www.aircanada.com/ca/en/aco/home/fly/customer-support.html You can also contact Customer Relations via email (also via the link above) ImportantName007 2 yr. ago When I put my reference number there, it says my case is closed. Alternatively, you may use. Customers should retain their original eCoupon until the stored value reaches zero and all travel for which the eCoupon has been used as a form of payment has been completed. Navigate through the website of Air Canada, www.aircanada.com. After 10 weeks I looked over the website and found various forms. Additional baggage fees and fees for other services may apply. These travel vouchers can be used many times and always stay active. Beginning January 1, 2022, if your ticket was purchased directly from Air Canada, you'll earn miles based on the flight distance, branded fare, and the purchased fare class/fare class flown. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109071446', '');}, 'log_autolink_impression');airline and ask*! Ha. Largely due to covid quarantine restrictions. Any legal documents (e.g. Once your electronic travel voucher expires, it will no longer be valid. . To use our mobile site, please enable JavaScript. You may have requested to convert your ticket value to an Air Canada Travel Voucher. If the cost of the ticket being purchased is greater than the value of the eCoupon, the stored value will be depleted to zero and the difference must be paid with another eCoupon, Gift Card, eGift card or other accepted form of payment. Some countries require one or more of the following documents when travelling with a child: The child's birth certificate showing the names of both parents. It is possible to redeem your electronic travel voucher in a few clicks once your reservations are completed with Air Canada Reservations, your travel agency or at an Air Canada-staffed airport (it is as simple as providing the number of the voucher to the agent on the day of your booking). Thank you all for your replies and Information. ACCredits are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (i.e., Sky Regional, Exploits Valley Air Services, and Jazz Aviation LP). Flycoair shall not be liable for any error or inaccuracies, failure on the site, we always try to provide the best possible fares and deals for the customers. You'll need to have your 15-digit ACCredit number and corresponsing 4-digit PIN handy. 2 years ago. Yes, the travel vouchers issued by Air Canada can be transferred to any other person as they are transferable. Ive been awaiting my travel voucher for five months, made many calls, been told they were sent on 4th June, didnt receive email now given wifes email and still waiting, has anyone else had this delay ? Select your destination and the number of passengers. Electronic travel vouchers are transferable: Over the phone You can transfer the total or partial value of your electronic travel voucher to another person by calling Air Canada Reservations when you are ready to make a new reservation. If the price of the ticket is less than the value of the ACCredit, the remaining value of the ACCredit is retained until the ACCredit expires. Air Canada reserves the right to refuse, suspend, hold for review or cancel any ACCredit for which unlawful use is suspected, for ACCredits mistakenly issued in an incorrect denomination, or for any other violation of the present Air Canada Yes, they have made them transferrable and no expiry date. I finally got a hold of an agent last week. I have used Aeroplan points on multiple occasions. These coupons are not debit or credit cards, and they do not have any implied value. If you received an electronic voucher while in another country and it is in a foreign currency, you can still apply its value toward your next booking. They're transferable and don't have an expiry date. Your flight travel credit number is a 6-digit alphanumeric code. If the flight ticket cost is less than the actual value of ACCredit, then the balance is retained until it expires. Have a look at https://forums.moneysavingexpert.com/discussion/4948617/dialing-an-888-toll-free-number-from-the-uk Janet - it is worth a try if you want to contact them. The toll free numbers 800, 833, 844, 855, 866, 877 and 888 are only available in the US and Canada. Air Canada is not responsible for any stored value balance if the ACCredit is lost, stolen, damaged or destroyed. travel insurance. Step 2: Select the booking you wish to cancel and click the Cancel Booking link. This is starting to give me a headache. In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally paid for by using an ACCredit will be refunded to the original ACCredit number with the original expiry date. Information on scheduled and estimated departure and arrival times, delays and cancellations. This reddit is not endorsed nor run by AC. Anyhow, that was nine weeks ago and I haven't received anything. The annual card fees vary according to the plan you enrol in. I just noticed on the Air Canada web site that the vouchers they are offering do not have an expiry date . Under certain situations, known as a code share, United will sell you a ticket on an Air Canada plane. ACCredits can be used as a payment method for bookings made via a mobile device and for payment of self-serve check-in options online. You may opt-out by. You can redeem eCoupons to purchase a variety of air travel and ancillary services offered by Air Canada, Air Canada Express and Air Canada Rouge operated flights (terms and conditions apply). You may have requested to convert my ticket value to somebody Air Canada Travel Voucher. If the fee or travel option cost is greater than the balance of the eCoupon, please Indicates an external site which may not meet accessibility guidelines. Im ready to start contacting media and government agencies. 2 years ago. The redemption will be processed to the original form of payment of the ticket. paid for by using an ACCredit will be refunded to the original ACCredit number with the original expiry date. Transferrable usually means they can be used by someone other than the named person they were issued to/for, if I remember rightly. Great news Robin.. taking them to task. **Ha. At the same time, I do not want to miss out if I do not receive a refund. How to Contact American Airlines at Ontario Airport (ONT)? Please check the rules! Your ACCredit does not expire. If your email address changes, please contact Air Canada Customer Relations. For ticket purchases, you can use up to two (2) eCoupons provided that the total cost of the ticket purchase is covered fully by both eCoupons. You will win, and ask for the cash back and not vouchers or coupons. The steps describe the process of how to use Air Canada Travel Voucher online. People are upset with the idea of getting vouchers, not refunds. Wow you were lucky. No one in the UK will have any access to them. Any residual value will be automatically renewed every 5 years on the original date of issue. 5. Is there any value in this as I have never used Aeroplan miles. You can redeem them on the payment page under the payment summary section for reservations of Air Canada flights or related travel options. Read the traveler list that covers all travel related requirements, regulations, documentations, baggage, customs to immigration and much more. Aeroplan. Treat your ACCredit with care. My refund took about 5 days for it to be credited back to my CC. ACCredits cannot be used as a payment method at an airport kiosk or counter. * The following carriers fly under the Air Canada Express banner: Sky Regional, Exploits Valley Air Services and Jazz Aviation LP. Air Canada also announced a new policy for all tickets purchased for future travel. Due to system limitations, a maximum of two (2) forms of payment is permitted on a single booking at time of purchase. I assumed it was one of those automated, no-reply emails. Under the new regulations, which the airline is calling their "goodwill policy," customers will now have the option to receive travel vouchers with no expiration date. Once the ACCredit expires, the balance will be reduced to zero, deactivated, and no further usage will be permitted. Air Canada reserves the right to deactivate or reject any ACCredit issued or procured, directly or indirectly, in connection with fraudulent actions. For eCoupons that have expired, the portion paid with an eCoupon will not be refunded Finally, I got Expedia Agent to send an online form request for an expired voucher to Air Canada. If your Air Canada Travel Voucher has been lost, stolen, damaged or destroyed, please contact Customer Relations. That requires just a phone call and the identifying of the purchases I want t claim. For more information, review the terms and conditions below or visit our Cancellation Options page. Air Canada has also extended its existing goodwillpolicy so that customerscan make a one-time change without a fee for all new or existing bookings made through May 31, 2021 for original travel until May 31, 2022. The airline has all the rules to reject or refuse to accept these coupons. In addition, they should know about the details mentioned here for the use of all its customers. Air Canada eCoupons are fully transferable and should be treated like cash. Also it was stated that value could be converted to Aeroplan Miles plus an additional 65% bonus. small claims court if no further response. Even when I telephoned Air Canada (in Canada, as I telephone number for England was not working) their customer support couldn't give me an answer as to how long I would have to wait. Any remaining balance will be reduced to $0.00 and will no longer hold any value. Air Canadas Vulnerability Disclosure Program. maybe they have improved their telephone access now. Air Canada customers can still elect to have a fully transferable Air Canada Travel Voucher (ACTV) with no expiry date or converting the value of their ticket to Aeroplan points with a. I have Aeroplan and find it awkward to book (ta && ta.queueForLoad ? eCoupons are valid only if received from Air Canada, Air Canada Rouge or Air Canada Express (i.e., Sky Regional, Exploits Valley Air Services, and Jazz Aviation LP). order to ensure that delivery information has been entered accurately, we recommend that customers review all details provided. This is a BETA experience. No, they cannot be used for ACV as they are not the same company, I don't use Aeroplan miles so can't say if that would be worth it or not. Many people use Aeroplan all the time, so maybe it's just me. It is a piece of cake to redeem it as you only need to contact the reservation center of this airline or redeem them using it as the payment method during the online booking process. Status of Air Canada flights by route or by flight number. ACCredits will not be accepted if the number is invalid, has not been activated, has been deactivated, is declined or cannot be found within the system. court order or letter of special circumstances) pertaining to custody. Option 2 An email will be sent to the original email on file with your new PIN. Air Canada has agreed to refund customers whose flights were cancelled last year due to the COVID-19 [+] pandemic. These coupons are valid from the date given in the email you get and valid for all flights of Air Canada or associated travel giants. If youre still having difficulties, then please call us at 1-888-247-2262 so that we can assist you. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. And All I need to do is to contact Expedia and request to fill up an online Voucher form to Air Canada. security code (PIN) handy. As I have paid in full for my (ta && ta.queueForLoad ? more, You seem to have JavaScript disabled. ACCredits are valid only when received from Air Canada, Air Canada Rouge, or Air Canada Express. He finally suggested I REPLY to the original confirmation email. CHECK YOUR AIR CANADA GIFT CARD, e COUPON OR TRAVEL VOUCHER BALANCE. Any taxes and surcharges must be paid separately. The voucher that doesn't expire and is transferable has just gained value over the ones with the 24 hour expiry date. Only issued by Air Canada by giving them through the official email having the required code. AC sent me a travel Voucher a couple months ago from a covid cancellation, stating I could use the full amount to book as many flights as I want until the money is used up. Air Canada reserves the right to refuse, suspend, hold for review or cancel any ACCredit for which unlawful use is suspected, for ACCredits mistakenly issued in an incorrect denomination, or for any other violation of the present Air Canada Terms and Conditions. If the cost of the ticket being purchased is greater than the value of the eCoupon, the stored value will be depleted to zero value and the difference must be paid with another eCoupon, Gift Card, eGift card or other accepted form of payment. Thanks again and all feed back would be great. Any remaining balance will be reduced to $0.00 and will no longer hold any value. Meantime, thanks to posting on here, I do know the answer to the question I wanted to ask! You can check the balance of your ACCredit by calling your local Air Canada Call Centre. This is the version of our website addressed to speakers of English in Canada. But I'm sure someone more knowledgeable will be able to confirm, my (ta && ta.queueForLoad ? These vouchers are issued as an email and have valid 13-digit voucher numbers. Additionally, if you have status with Air Canada, you get even more value, because I don't have to pay most of the fees and surcharges that others complain about. I have some travel vouchers from last year, and see that air canada have now made these with no expiry date, and fully transferable. Has anyone tried phoning an airline recently. Option 2 Once travel has been completed, please contact Air Canada Reservations. seat selection, unaccompanied minor service, pet handling charges, change fees), Toward the purchase of air travel not offered and operated by Air Canada, Air Canada Rouge and Air Canada Express, As a method of payment for mobile bookings or at airports, On board for Air Canada Bistro or duty-free purchases, During any web, mobile or kiosk check-in process to pay for any fees or last-minute upgrades, When booking travel for a group of 10 or more, For hotel bookings, car rentals, and/or travel insurance, Toward the purchase of Air Canada Flight Passes, Air Canada Cargo products and services, Air Canada Maple Leaf Club memberships, To purchase an Air Canada Vacations package (excluding flight-inclusive packages to Mexico and the Caribbean only). Has anyone tried phoning an (ta && ta.queueForLoad ? View #2: https://tinyurl.com/yc8ul898, Aeroplan 101 in this Wikipedia article: https://en.wikipedia.org/wiki/Aeroplan. The toll free numbers 800, 833, 844, 855, 866, 877 and 888 are only available in the US and Canada. Use our calculator to determine your free checked baggage allowance. One thing is for sure, I will find out when the time comes to contact them. If you still have questions about your eCoupon, please call Air Canada Reservations at 1 (888) 247-2262. He stated that the transferable vouchers can be "used under any passenger's name". If the cost of the ticket being purchased is greater than the value of the ACCredit, the stored value will be depleted to zero value and the difference must be paid with another ACCredit, Gift Card, eGift card or other accepted form of more, You seem to have JavaScript disabled. Electronic travel vouchers are issued in the form of an email, which are embedded with a 13-digit electronic travel voucher number. Air Canada reserves the right to deactivate or reject any eCoupon issued or procured, directly or indirectly, in connection with fraudulent actions. How to contact American Airlines at Tucson Airport, AZ (TUS)? the agent at the time of booking). Hotels, ferries, restaurants, rental car, any purchases that are travel related. My membership with Aeroplan is through a TD bank (Toronto Dominion) credit card. Accessing Air Canada WiFi will probably seem like a simple task, but there are a few things to know first. If you are experiencing problems, please try our. Book Travel Routes and Partners Flight Passes Fare Options and Fees Business Travel Upgrades Opens in a New Window PlanPlan Baggage Check-In Information Travel Requirements Special Assistance Peace of Mind FlyFly Flight Information On Board Customer Support Air Canada on your Mobile At the Airport Premium Services While Air Canada offered 53. Please note that electronic travel vouchers are different than the Air Canada Travel Voucher. If the inbound flights are sold out, I am stuck with one outbound flight. Status of Air Canada flights by route or by flight number. Air Canada Travel Vouchers: These vouchers are handy with the capability of using multiple times. *the easiest thing is to phone the (ta && ta.queueForLoad ? When you cancel your flight, you can convert the remaining value of your ticket to Aeroplan miles with a rate usually higher than 65%. Thank you very much for the feedback, much appreciated. At this point it said it would take 6 to 8 weeks. You can redeem eCoupons to purchase a variety of air travel and ancillary services offered by Air Canada, Air Canada Express and Air Canada Rouge operated flights (terms and conditions apply). It's a shame that it's difficult for people in the UK not to be able to access the numbers that will get you through to the US/Canadian telephone system. ACCredits can be used as a payment method for bookings made via a mobile device and for payment of self-serve check-in options online. Post the question on AC's social media accounts. Thank you for your efforts on my behalf. You can use it to buy a ticket from United. Information on scheduled and estimated departure and arrival times, delays and cancellations. First, these 2 planes flown by Air Canada Express will never be equipped with WiFi. The easiest thing is to phone the (ta && ta.queueForLoad ? In the event that a ticket or ancillary service purchased (in part or in full) using an ACCredit is being refunded, the value or the unused portion thereof (based on the terms and conditions of the fare being refunded) that was originally Air Canada customers can still elect to have a fully transferable Air Canada Travel Voucher (ACTV) with no expiry date or converting the value of their ticket to Aeroplan points with a 65% bonus. : r/aircanada by Stargazer_quartz Can air canada travel vouchers be transferred to another person? What you need to know is that there are fees and taxes plus only Aeroplan gods know for what else that you usually end up costing you about half to 1/3 of the lowest price tickets. Image Credit: Air Canada. Enter details in the Book section of the origin and final destination. Never again. Your ACCredit does not expire. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109070346', '');}, 'log_autolink_impression');airline knowledge is a bit out of date.
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