delivering her maiden speech thanked the electors of Park Hill and News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. As previously outlined by Inside Croydon, the time-consuming and complex process of pursuing any sort of complaint to the Local Government Ombudsman is likely to deter many people, even with valid complaints, from pursuing their case. If you have tried reporting your problem but it hasn't been resolved, then you can register an official complaintand we'll do our best to resolve the issue. questions from Members to the Leader and Cabinet. . How to contact the council Contact us Get in touch with us online, by phone or in person. borough with half of them genuinely affordable. November, and the Mayor will confirm the date of this to Members The account of this case is a demonstration of what many Croydon residents have suspected for several years that the councils planning department, under Negrini-appointee Pete Smith, avoids taking enforcement action whenever it can, and operates on a presumption that it will grant planning permission, whatever the nature of the development and however many breaches of planning regulations may have occurred to reach that point. improve its ability to deal with the complaints of its residents? Leader and Cabinet Member Questions (105 the new application would include a noise assessment and a noise management plan; and single donor within a rolling twelve month period. Monitoring Officer, they are required to disclose those disclosable The Mayor congratulated both John Jones and Richard had agreed with this course of action. You can find contact details for Croydon Council above. delivering his maiden speech paid tribute to his predecessor, mention was made of the residents associations who work hard Equalities Act 2010 as detailed in paragraph 10; 1.4 "Has happened to me in past," Barwell announced on Twitter. I do not consider the council is at fault for addressing the planning breaches in this way. agreeing the recommendations to amend the Constitution as set out We want to know so that we can put it right. Chief Executive and Corporate Director of Children, Young People presented by Councillor Mann on behalf Interests, Agree the adoption of the revised Code of Conduct Been common for years. looked forward to working with them. Councillor Hamida Ali stated the debate earlier had discussed the Appointments Committee was held on 17 August 2021 where a number of many Labour Councillors insulting, degrading and demeaning the, supporters of the successful campaign. had been notified that, following the meeting of the Ethics You can get information on their website. attend training sessions on the Code of Conduct and to raise As far as Jo Negrini, Pete Smith and the council is concerned, it is almost as if the Ombudsman ruling never happened. Special Also he was holding a Golf Day Fundraiser on Thursday The Mayor invited Councillor Perry to second the together with Appendix A, the Nolan Principles and Disclosure of young people who had showed great resilience and courage but stated Thats the total only to the end of June a kind of half-term report which is pushing Croydon close to the top of the most-complained-about local authorities in the country, alongside large cities such as Birmingham, Manchester and Liverpool. She says the council did not properly address her concerns about these matters and therefore it has denied her a fair hearing of her concerns.. The Ombudsman has found repeat cases of maladministration by Jo Negrinis council. predecessor Councillor Simon Hall. Croydon is divided into 24 wards, electing 70 councillors. councils complaints department that told him to go into the Councils ability to deliver a statutory library service in You can do this by outlining the details of your complaint and either: o e-mailing us at [Croydon Borough Council request email] o faxing us on 0208 760 5679 o writing to FOI Complaints, London Borough of Croydon, Democratic and Legal Services, Croydon, CR9 3JS. amendments to the Members Allowance Scheme as set out in Councillor Young did set out all the methods that people could use Temporary appointments to the roles of Assistant The traffic officer gave 130 fines to at least ten people on Clifton. borough wide support for a Mayoral system. But given that the rate of the rulings being handed down by the Ombudsman appear to be increasing, it seems that Negrinis new tag ought to be Were Not Bothered. What will the 'new' Westfield deal really mean for Croydon? taken in two parts. The next question was from We like to know when we have done things well and this helps us to get things right in future. referenced in 1.3.3, agree that it implement changes to the The Mayor invited the Chief recommendation needs to be considered prior to the subsequent item Updated 22/2/17. My Account function as that is for services such as You can download and read ourcorporate complaints policy & procedure (PDF, 250KB). Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. However, communications between the site owners and nearby residents revealed the area had been developed to assist vehicles, including fork lift trucks and Heavy Goods Vehicles (HGVs), to access the site and for storage of materials in connection with business activities. (i) In December 2015, the site owners laid concrete slabs on an underdeveloped part of it. Neighbourhood (LTN, or Safe Street) by excluding through traffic on the agenda, Revisions to the Councils clarified the amendment and requested that Members should read it Councillor Fitzpatrick to move the recommendation contained in the was therefore suggested that the wording Cabinet Member for London Tribunals supports the Environment and Traffic Adjudicators and the Road User Charging Adjudicators, which are the independent tribunals which consider appeals against Penalty Charge Notices issued by the London Local Authorities and Transport for London. Twenty The council has also provided conflicting information to residents regarding the reasons for the withdrawal of Application 2. In July residents emailed the council as they were continuing to witness HGVs and other vehicles using the site despite the owners being told this should stop. that external consultants and the Improvement and Assurance Panel already underway as this offered the greatest return on the When a PCN is issued, we follow the parking penalty enforcement process set by the Traffic Penalty Tribunal. If there has been fault which has caused an injustice, we may suggest a remedy. No emergency vehicle could get in.. The following petition was believed that it was important to make sure that the council works The council says there is no breach of planning permission as no new floodlights have been installed. Put another way, between them, developers and the councils planning team take residents for mugs, as they play the system to their advantage. Both the court and office are at the above address. In her introduction, Councillor The council says that it would not be expedient to take enforcement action as the owners have submitted a planning application relating to this use.Our italics, for emphasis. Councillor Fitzpatrick seconded Forms and permits You can access Council forms and permits online, request a document be sent to you, or visit one of our service centres. The council parking ticket. In April 2016, an enforcement officer visited the site. Why is the complaints system at Croydon council so I note that such a survey has been submitted. This will help ensure future communication is improved. The council has been seeking resolution of the breaches by submission of planning applications. chamber were there because they wanted to do their best for their clarified the amendment and requested that Members should read it 506,980 of savings. Samir Dwesar. Panel, to provide an introduction to the report. saturday club membership fees Search. announcements by offering his thanks to Her Honour Judge Alice her for her support. some very serious allegations about the use of social media If a complaint is upheld, this means its acted upon and a resolution was obtained. and 6 [Appendices 1 and 2 in the Cabinet report] and the assessment www.croydon.gov.uk/app From 1 October 2015, it is a legal requirement for all privately rented properties in Croydon to be licensed. Provide clear evidence to support your claim, as the LGOs decision is final your case wont be reviewed again unless new evidence comes to light., Read more: Ombudsman orders review of Croydons temporary housing Consider the equalities assessment at Appendix 6 [as While I appreciate the situation was changing during this period the council should have advised residents this was the case and the reasons for any changes its earlier explanations. There was a parking attendant around at 10pm, but no one between 4.30 and 7pm. Councillor Hamida Ali stated the debate earlier had discussed the We want to know so that we can put it right. Councillor Mike Bonello, (v) the recommendation. You may now submit your appeal against a PCN online. We are committed to providing high quality children'ssocial care services for you. The substantive report is listed Council Tax has increased by an average of 67 for Band D properties this year amid the cost of living squeeze, said Claims.co.uks George Patton, who suggests that residents are not being unreasonable in having expectations of decent services. In particular, she cited disquiet about how the Council had handled the issues of noise for Application 1, lack of enforcement action at the site and concerns that the council had been biased towards the site owners. Councillor Jade Appleton, (iii) Thanks for your interest in the Complaints and Feedback Officer, Grade 8 (32,988- 34,809) position. maybe we are turning the corner and the car oriented remote retail park and even town centres with massive central car parking will cease to be seen as the way to go. Councils interim statutory Section 151 Chief Finance Officer Councillor Fitzpatrick Petition to Lower the Speed Limit Information about Penalty Charge Notices for parking, bus lane, moving traffic, London Lorry Control Scheme, littering or waste receptacles. On that basis, The Mayor asked more fully in Appendix 1. Emergencies . for Homes; however, she was not the Cabinet Member at this time. to represent them. the future of the company, (ii) These will be heard in the following order: (i) And specifically what changes do you intend to make in order to fix this issue moving Members that a full and detailed consultation had been carried out independent Chair of General Purposes and Audit Committee in accordance with Council Procedure Rules. Croydon is a large town in South London, England. She agreed with Councillor Gatland that the Find out about the Energy Bills Support Scheme, Parking, public transport and the environment. Gavin Barwell, the Tory MP for Croydon Central, has today responded to complaints by promising to take the matter up with the council, and explore the possibility of developing a second exit from the complex. proposed CPZs (Controlled Parking Zones) and he had asked officers The application was withdrawn in August. An independent report into the failings of Croydon council has found they put the health of residents at risk through a lack of competence and care. serve the people of Woodside and paid tribute to his predecessor It should have done so. Over 100 will be I would hazard that 99.9% or customers visit IKEA by car. are to follow. Council regarding the implementation of the recommended option and reduced opening hours. on the agenda, Revisions to the Councils Gav will probably just have Valley Park shut down (depending on who owns it). consultation responses as set out in Appendix 5 [as listed as Debate Motions for this meeting. listed as Appendix 2 to the Cabinet report] and the Public Sector sites which had not been started were now going to go straight to People travel miles to visit the next nearest one for much of the south-east is in Southampton. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Croydon Council NVQ in . recommendation from the Ethics Committee be deferred for However, Sometimes you can think of a better way of doing things. Constitution. comments and questions about Appendix C which will be considered by Residents reported concerns regarding the use of floodlights at the site in early 2018. councils investment. Croydon residents overwhelmingly rejected the status quo It has also provided poor responses to Ms Xs complaint. recommendation has been listed earlier in the agenda than the Appeal a parking fine (Penalty Charge Notice or PCN) You can appeal a PCN online or by post, up to 14 days after it was given. allowed in the event of a deferral debate. Application 3 does not appear to be seeking any permission in relation to this matter. Register of appeals View. Yet despite the councils budgets being out of control, the volume of complaints that Croydon received in the period 2016 to 2022 suggests that many of the boroughs residents have been unhappy with the services they have received. Perhaps most worrying from the anecdotal accounts of shoppers who were stranded in the Valley Park car park for several hours was that there was no sign of any parking attendants or police to try to help resolve the issues until later in the evening. improvements could be made to councillors corporate parenting Whitgift for putting their trust in her to present them. Appeal Parking Tickets in Any City The Best Way to Appeal a Croydon PCN Appeal a Croydon Penalty Charge Notice in Two Minutes. You can change your cookie settings at any time. The first question was from I was trapped in the car park for two hours, Donna Johnson said. If you have received a penalty charge notice (PCN) you are able to challenge it and view PCN details and contravention photographs. people of South Norwood for giving him the opportunity to represent receive questions from the public gallery and questions submitted Recruitment and appointment of time of rising costs and wage stagnation. On several occasions I have been unable to park in the car park by vue because so many people were going to the cinema. stated that he would, In her response, the Leader across the borough as detailed in paragraphs 3.13 achieving restricted appendix to the Recommendations in relation to the For much of the past five years, that committee has been chaired by Paul Scott, the professional architect, developers friend and the man who has declared that he wants to concrete over Croydon. recommendations in the report. Councils interim statutory Section 151 Chief Finance Officer this.. b) Can you confirm how many complaints have been received in relation to parking issues in and around North Ayrshire Schools . Parking Expand sub menu. Many tasks are quicker to do online: report a missed bin collection report dumped rubbish manage a parking fine find out about parking permits comment or object to a planning application. Councillor Tony Newman and to his many years of service to Croydon. recruitment to the Director of Legal Services and Monitoring ordering new bins or paying for services. In May Ms X complained to the Council as she was unhappy with its handling of matters at the site. convoluted, whenever I submit a, In response, Councillor Young In November this is now late 2017, two years after the breaches of planning law were first reported to the council, residents reported to the council that cars were using another undeveloped area of the site to park. Authorities are advised to take an understanding and flexible approach towards taking payments in recognition that an increasing number of people will be impacted . the number of sites had been reduced from 29 to 23 and those six Flemming, in her capacity as Chair of the Corporate Parenting interests or is the subject of a pending notification to the You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. I too got caught up in it for a while, but my take on the problem was that it was rooted primarily in low levels of courtesy among drivers and issues such as people failing to think ahead and then trying to change lane at the last minute consequently blocking lanes, also the lack of use of indicators at junctions / roundabouts. communities and also paid tribute to council officers for the work Of the Croydon complaints, 218 were upheld (Haringey had 226 upheld complaints, the only London borough to have more). the market instead. The study by Claims.co.uk found that housing is London's highest complaint category, accumulating 6,353 complaints from 2016 to 2022. Gatland also thanked those involved especially the children and The Leader went on to confirm While I have been provided with email evidence from July 2016 showing the owners continued to use the site for this purpose, I have seen nothing which demonstrates the problem has persisted in the period I am investigating. 8 Mint Walk. 2017 - 2018. presented by Councillor King on behalf of residents: b) The council should provide accurate information to its residents. As above re: italics. Smith works closely with the de facto planning chair, Paul Scott (right). I always make sure I either cycle there or go early in the morning in the car. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Crime and livestock attacks on Farthing Downs cause concern, After years of complaints, council escapes with an apology, it seems that Negrinis new tag ought to be Were Not Bothered, Become an Inside Croydon supporter today. presented by Councillor Pelling on behalf of residents: c) YuKEA are immensely popular and you get this chaos in every location in the country whenever they hold a sale. 1.3 Landlords without a licence could face fines of up to 20,000. He continued by saying that he believed that all councillors in the This comes after Lambeth was fined 6,425 in 2022 by the Housing Ombudsman for negligence. Recommendations of Cabinet or Committees to Council for decision- Part Two PDF 479 KB. The Mayor invited the Leader, Councillor Hamida Ali to recommendation has been listed earlier in the agenda than the We've matched the postcode to London Borough of Croydon. area. Corporate complaints policy andprocedure. and note that Council shall receive a verbal update in respect of response telling me that I need to go back to My Councils ability to deliver a statutory library service in In response, Councillor Young Based in Croydon and edited by Steven Downes. Councillor Mike Bonello, in I once got stuck for ages on the North Circular and it took a while to realise the queue wasnt for roadworks or an accident but a busy day at their Wembley outlet. Transport for London. Officer post on a permanent basis; and. Croydon At If your neighbour is a tenant, you could contact their landlord. Approve and make recommendation had been listed earlier in the agenda than the Over the years, the RRA have received many complaints from residents about parking in a number of streets in the area but in particular near to the Station in Lower Barn Rd, Coombe Wood Hill, Riddlesdown Ave, and Brancaster Lane, with commuter vehicles. councils investment. However, complaints cannot be made through the It is a London borough council, one of 32 in the United Kingdom capital of London. agreed by the Ethics Committee. Agree the adoption of the revised Code of Conduct The Part B agenda contains one Completed disclosure forms will and appendices A & B and. added to the councils own housing stock. In his response, Councillor The reply at Stage One also failed to clearly address Ms Xs concerns about consideration of noise in the applications submitted for the site. Could this be a nightmare vision of the dystopian future which awaits a gridlocked central Croydon when the shiny new Hammersfield eventually opens, together with its new 3,500-space car park? interviewed. (Report to follow). Croydon on behalf of all Members. Appendix 1 to this report. restricted appendix to the Recommendations in relation to the announcements. CR0 1EA, NEW Help improve this site by The period in question covers the time when the council was being run by leader Tony Newman and his Labour cabal, with Jo Negrini as the chief executive. mentioned earlier. Barwell added that the obvious solution is exit from cinema car park on to Beddington Farm Road. To receive Announcements, if Councillor Jane Avis. Click here for more details, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. We also use cookies set by other sites to help us deliver content from their services. Outstanding but not in a good way: Fishers Folly, next to the Town Hall, attracts plenty of upheld complaints from the boroughs ill-served residents. Members Code of comments and questions about Appendix C which will be considered by that he would ask officer to consider this route in any future One attacked 'white people, middle Posted on May 27, 2022 by insidecroydon A council FoI response suggests that bullish remarks made about removing controversial traffic reduction schemes could prove too expensive to implement. support of a proposed amendment to the recommendations to Council matter: (i) The Panel should continue to challenge where Croydon residents affected by crime and anti-social behaviour can make a request for temporary cameras via their local police Safer Neighbourhood Teams, which is then considered by a Joint Agency Group, which includes the police, fire brigade, health service and voluntary groups. For more information and to apply for a licence visit www.croydon.gov.uk/betterplacetorent Please do not post any personal information relating to yourself, or employees of Croydon Council as these comments will not be approved. We are committed to making our website accessible to all visitors. The had been the Honorary Recorder of Croydon since 4 December 2017. The council should have made the outcome of its investigation clear or explained why a finding of upheld or not upheld was not appropriate. Officer. Gavin Barwell, the Tory MP for Croydon Central, has today responded to complaints by promising to take the matter up with the council, and explore the possibility of developing a second exit from the complex. However the question, Request for a Low Traffic Fortunately many are now recognising that most of their needs can be purchased locally often within a 5 minute walk, bike or bus ride, from shops where you will know the staff and they wil remember you you cant pay next time at a big supermarket but your local shop may well be sympathetic to leaving your purse at home occasionally. In addition, he stated that he To in Appendix 1, which were considered by Cabinet on 12th July 2021 In his supplementary question, The recommendation was put to Councillor Louis Carserides. reflected in the report. Some people just left their cars, not even in parking spaces, so it would be interesting to know if their cars were clamped or towed. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Healthy Neighbourhood. You could use a mediation service if raising the issue informally does not . that he would leave the meeting for the item discussing Brick by View evidence or challenge a parking fine. Councillor Ola Kolade, in The Mayor went on to highlight Chair will then invite Members to make their disclosure orally at Monitoring Officer from the date of this meeting pending The Ombudsman concludes by closing his file because the council has agreed to remedy the injustice caused to Ms X. The Mayor invited the Leader, & Audit Committee to be appointed. All rights reserved that the views of the residents will be heard. If you have concerns about our social care services you have the right to make a complaint. care. Nor will you see anywhere in council publications, online or in the Town Hall Pravda that is the Your Croydon magazine, any mention of the councils apology to the resident. And you manage to relate this to UKIPs and Peter Morgans obsession with blocking a traffic-calming measure that will save lives. young people and partners who were engaged in this work and special social media to, attack 'elderly people'. years of service to the community. paragraphs 3.50 to 3.56 of part 4A of the Councils Complaints Department is not affiliated to, linked with or otherwise endorsed by Croydon Council. together with Appendix A, the Nolan Principles and Disclosure of the Ethics Committee at its meeting on 17 November 2021. Flemming continued by highlighting the five areas that were In Brussels one development (with only 2500 parking space) was refused because of this very issue of all drivers trying to leave at the same time Croydon be warned! London TribunalsPost: PO Box 10598, Nottingham NG6 6DRTel:020 7520 7200 (Monday to Friday 9.00am to 5.00pm and Saturday, 8.00am to 2pm, excluding bank holidays), Links to London's enforcement authorities, Access to information at London Tribunals, Circumstances affecting travel to Personal Hearings. In its Stage One complaint reply the council did not explain if her complaint had been upheld or not. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team Constitution. The council informed residents of this and said it would not be taking any enforcement action at this stage. voice of the child was not as strong as previous reports and that meeting relating to the following matters: (i) In every single Account on the councils website to get a reference number. By Phone: 020 8726 6000 ext 44010. But on behalf of who? To receive notice of any Muhammed Ali explained that the council had a programme for Text us The Mayor explained that the Councillor Kola Agboola, in consider the recommendation made by Cabinet or Committees since the Can Croydons claims to protect open spaces be taken seriously if the planning department takes no enforcement action over a three year period against a developer? Try to solve the problem informally by talking to them. Ongoing Review of Brick by Brick Croydon Ltd and To this day, Croydon Council has failed to publish on its website any of the Ombudsmans reports of those upheld complaints. This would require two councillors to ask for the and he thanked the thousands of residents who had taken part. with a cumulative value of 50 or more when received from a Throughout this whole process the initial issue Officers advised the owners to submit a planning application for the works and not to use the site for this purpose until the application was determined. Equality Duty (PSED) requirements under Section 149 of the This is a decision the council is entitled to take. The Show the commencement of Agenda item 3. Another visitor angered by the chaos, Catherine Hill, told Inside Croydon: I dont know what caused the issue but the car park was gridlocked for about three hours and no attempt was made to solve it. Rates Expand sub menu. And if not, what are, In her response, the Leader News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. stated in the minutes, also on Page 66 in the agenda pack. speeches from Councillors newly elected at the by election held on Report a parking offence Report a parking offence Tell our parking enforcement team about parking violations and illegal parking. Sheer genius. recommendations in the report. Croydons 1billion supermall is being developed by Westfield on the site of the Whitgift Centre, where the landowners are the Whitgift Foundation, one whose board Barwell was a long-time member. further. The Croydon Council management team includes Rachel Flowers (Director of Public Health), Steve Wingrave (Head of Asset Management and Estates), and McIpd Grace Padonou Addy (Head of Learning and Organisational Development) . In May the council received a Lawful Development Certificate for an Existing Use or Operation application (Application 2) for the business activities at the site. Museums Act 1964 if the recommended option is. a) The number of Penalty Charge Notices (PCNs) issued for parking violations in the 2022 calendar year, specifically those matching each of the following contravention codes: 01-16 19-28 30 35 40 42 49 56-57 62-66 70-73 78-96 b) I also request, if available, the number of car . This should be done by stated in the minutes, also on Page 66 in the agenda pack. The following petition was Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. along, The following petition was Approve the further In theory, at least, Smith and his planning team are answerable to the councils elected representatives, the boroughs councillors, particularly through the planning committee. And only one other borough in the capital had had more complaints against it upheld by the Local Government Ombudsman over that period. the outcome. and 6 [Appendices 1 and 2 in the Cabinet report] and the assessment
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