When fans have tickets they cant use, they list them for other fans to buy. According to most users, the support service of the service works perfectly, many people give the service five stars in the reviews. 2023 First Avenue. may not be valid. To also receive updates for our other venues, select below: You've been successfully subscribed - thanks! Yep! They never responded to any of my requests. Sold tickets over 5 weeks ago ! While mask wearing is optional, we strongly encourage any unvaccinated patrons to wear a mask when at our businesses. Das ZIB der Landeshauptstadt Saarbrcken beantwortet keine Fragen, die die Flchtlingssituation betreffen. Awful customer service. Weekly and monthly tickets are available at Saarbahn ticket shops/customer service centres. Upon inquiry, First Avenue will confirm delivery to the address provided, date of delivery, and tracking information from the shipping carrier for the customer to investigate. Or consider buying gift cards or merchandise such as T-shirts from these venues and artists websites as another means to support them. If you need to exchange a damaged item for the same item, please send us an email (info@first-avenue.com) including your order number and a photo of the damaged item. All venues owned and operated by First Avenue are wheelchair accessible. The refund for the ticket to the canceled concert will be credited to the same card with which the payment was made. By They said they had until the fay of surgery to get them to me. Bought your tickets at the venue's box office? Your tickets will no longer be listed for others to buy. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! The service is very convenient to work with, but sometimes you can see already sold tickets in stock. Canceled events: Most events that are outright canceled without any plans to reschedule will automatically be refunded to the credit card used to purchase your tickets. Some users write that in any situation, service employees treat buyers and sellers carefully. StubHub and several more of these sites are also currently offering fans 120% credit toward future purchases instead of refunds for canceled shows. 30 days later and still no refund. See below for venue-specific instructions. You will receive an email once your order has shipped. Read more about them (available in several languages) at the ZKE: Zentralen Kommunalen Entsorgungsbetrieb. Patrons requiring accessible seating are able to purchase a ticket for themselves, plus up to three ticketed companions. If youre seeing this message it means tickets are already on sale, however all available inventory has been sold. You can email the site owner to let them know you were blocked. When your tickets sell, youll receive an email informing you of the sale. Eventually, though, those of us who had tickets to concerts and other events now sidelined by the coronavirus will have to figure out if, when and how to get our money back. Nope. Such speculations are severely suppressed by the service. Thanks to competent management, the service gradually added various functions, replenished the assortment. Der Dienst nutzt Cookies, wodurch Daten verarbeitet werden. Fantastic service thank you Gatian ! As a matter of policy, BBB does not endorse any product, service or business. Unfortunately, no. Please do contact us if you have any further issues with the app: https://support.axs.com/hc/en-gb/requests/new Best, Team AXS. Independently of the personnal use they do of the Semesterticket, all students pay the same amount for it, and have the same claim of fullfilment of the prestation. You may bring a small bag with you to most of our shows. March 17, 2020 - 12:37 PM. Customers with a restricted ID will not be permitted if suspected of being under the influence of drugs or alcohol, and their ticket will not be refunded. Large bags, including messenger bags and backpacks, must be left at coat check. They are the instantly available for resale for 3x the price. . On April 6, 2023 (the date of the concert), I received an email from AXS, ****************************** with a re line "Important: Your Tickets for MUSE 4/6/23". As a disabled person wanting to access an event, Im so grateful to have had such wonderful assistance through the process. Yes, you will need aPhoto IDto enter our venues, and also to claim will call tickets. On the review page, click the Transfer button to send the tickets. For information about travelling by bus and Saarbahn in various languages, please visit: Unterwegs im Saarland. Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Don't get scammed, Need to file a complaint? This is the best and only verified marketplace where fans can connect to buy and sell tickets. Buyers get 100% valid and authentic tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. DO NOT BUY FROM AXS. The buyer can cancel the transaction only under extraordinary circumstances. We have made changes to our Privacy Policy. I am now discussing this matter with trading standards. This is confirmed by several experts. The companys employees prefer not to disclose details of exactly how they do it. All done In a stellar, professional and swift nature. By clicking Next, you agree to the AXS.com Terms and Conditions. No weapons of any kind will be allowed on the premises. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Your IP: Gatian at AXS ticketing queries has been amazing! Richard was fast and efficient in helping find my order number for a concert I could not attend and was waiting for a refund. The Detroit show was cancelled on March 19, and no refund yet. Click to reveal Parents will not be able to consume alcoholic beverages during the event, and should not consume alcoholic beverages before attending. Generally, these are your options: Remember, you can remove your listing at any time (as long as tickets havent sold). With the one AXS app you can view and use tickets for The O2 arena, OVO Arena Wembley, BST Hyde Park, and more, all in one place. ******* will also be getting a complaint. It depends. When buying a ticket, you can get acquainted with all the details both from your computer and from your phone. 425 W 11th St #100 Los Angeles, CA 90015-3467 Share 1.0 / 5 4 Ratings Submit Review Finally! and our Shows still in limbo: For updates on concerts not yet postponed or canceled but questionable, news usually comes first from the artists themselves and/or the venues via their social-media sites. Managers respond to such claims that they do not set prices and the number of fees generally depends on the situation on the global financial market and other factors. Be the first to know. There are advantages to buying tickets now. During this period, the platform has achieved a lot. This person deserves promotion. Hope we can make our event . As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. Best, The AXS Team. When selected the higher price, was told this was no longer available. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Firstly, the service charges a service fee. if problems" but provides only a "no reply" email address as far as I can tell. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. Request ID: 7c0dc95f4d5d2a5e. Many customers like how the service staff solves their problems: quickly and politely. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. All rights reserved. When the issue of trust concerns the dissemination of the personal data of customers, all points of interaction with personal data are described on the website. Please note: If you purchase items that are currently in-stock, along with pre-order items, your entire order will be shipped together. BBB Business Profiles are subject to change at any time. 2023 Trustpilot A/S. Due to the concert finishing the ticket was removed from the App and I had no order number to prove I bought a ticket which is where Richard saved the day! If your event is canceled and not rescheduled, you'll need to send your tickets back to the Ticketmaster address below. How can I get a refund? Well thats a bummer. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. It goes against our guidelines to offer incentives for reviews. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. AXS Tickets Phone Number Call AXS Tickets customer service faster with GetHuman 888-929-7849 Customer service Current Wait: 4 mins (3m avg) Hours: Mon-Sun 7am-11pm EST; best time to call: 10:15am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! AXS Where is my refund???? Terrible customer service. Ticket holders should expect an e-mail from the site with new information. We use dedicated people and clever technology to safeguard our platform. This is a multi-location business. Click the Sell button next to the event in your AXS Account. The technical service of the service has previously stated that it is working on troubleshooting. It's all a fan needs, all in one app. In Germany, sorting household waste, recycling and reducing waste are very important issues. AXS acts as the ticket selling agent for its clients, such as venues, teams and promoters. If youre still looking for tickets, you can check the AXS Official Resale page. Cases of fraud when working with this service occur very rarely. The refund is usually credited to the card within a month after the organizers of the event have confirmed its cancellation. Please visit our help page or contact customer support for assistance. The service also constantly replenishes the range of tickets that are offered to customers. This is the only way to insure that a Semsterticket can be provided to . Either way they are correct you aren't entitled to a refund. They have almost 400 of my money and seem intent on keeping it and making it impossible for me to get back. Here are general guidelines and a few tips on how to handle tickets for sidelined performances. I was sent a letter to contact customer service to receive a full refund. A ticket is required for all persons 2 years of age or older. AXS handles payment and delivery so buyers and sellers never interact with each other. Tour a state of your choice on local and regional services for a whole day. If your item is a pre-order item, please check our website to verify when we anticipate this item will be in stock. Click the Transfer button next to the event in your AXS account. Theyll also need to get the AXS app. Yes, this service is only available for those who have already become a customer of the service. It is worth remembering that you do not need to believe all the negative comments in reviews and accusations of fraud. Why it takes 10 "working" days to transfer funds is beyond me, but I waited, and waited, and waitedNo response. The Company prohibits employees and patrons from wearing or displaying, while on company property, any text or symbols that are designed to, or have the effect of, harassing, demeaning, intimidating, or threatening any person or persons. The service offers a very convenient familiarization system: you can see the layout in the hall or at the stadium. Critics called this fact a great achievement, especially in the conditions of total distrust of users, which was observed in 2013-2015. Bought tickets for a group? Datenschutzerklrung. This transaction brought the company an excellent income. 2-4, customer service in Arabic is available between the hours of 9.00am and 5.45pm. (United States) If a show is postponed and a new date has yet to be announced, please hang on to your ticket and we will send you additional information as soon as it is available. If your friend already has an AXS account, the tickets will be transferred instantaneously. At this time, we are currently not offering guided tours of First Avenue. Just follow the simple steps to make the tickets officially yours. Companies can ask for reviews via automatic invitations. They do not commit. There were 43 people in line before us. You may also review your transfers and purchase history at AXS.com. If you have a mobile ticket it can not be transferred even if the person you brought it for died. All shipping takes approximately one week once your order is placed due to limited COVID-19 staffing precautions. Also, look for an email from First Avenue prior to the show confirming any relevant policies. Customers of the service often ask questions about ticket cancellation. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Order number 1030213001. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Many buyers were dissatisfied, many did not want to wait in line for a refund, demanded the return of funds immediately. Ticketmaster and other websites have a Request a Refund link on their website (often under the Your Account dashboard). Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. His response was so quick and clear and he went on to respond to all of my queries in the same day. Anything discussed is confidential, and the services are usually free. You can try contacting them if you have any questions." There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. +49 681 905-1111 The information that the site sells illegal tickets has no basis. Montag - Mittwoch, Freitag Bus and Saarbahn. A variety of tests will be accepted, including from the Minnesota Dept. If you have questions about a ticket purchase, please contact AXS by submitting a request or Live Chat. However, you will have to and may not be able to! To read the updated Privacy Policy, please. Proof of vaccination may include a physical card or a photo of a complete vaccination card that matches the patron ID, or digital immunization records such as Docket or Clear. Suggested companies are based on peoples browsing tendencies. It is totally impossible to speak to anyone that doesn't tell you complete lies!!! BBB Business Profiles generally cover a three-year reporting period. Cookie Notice For instance, if you bought $250 in tickets, youll get an extra $50 toward the next big show. The companys management also officially declares that All tickets sold on AXS.com And the ASUS app, including standard tickets and resale tickets, are 100% official and guaranteed authentic. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.5060.114 Safari/537.36 Edg/103.0.1264.49. Within Saarbrcken, a one-way ticket with the bus or Saarbahn (tram) costs 2.60 for adults. Depending on the venue, our ADA policy differs. Not sure when Louisville was cancelled AXS (for Detroit) doesnt even have a phone number to call, and I emailed them on Sunday for any update. Two online options for tickets provided with one of these with a higher price for seats nearer the stage. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Those refunds do include the various fees, too, except for postage if the tickets were mailed. First Avenue proudly uses the United States Postal Service for all shipping within the United States. ONLINE: Click on a Buy Tickets button in the. This is a steadfast policy and we allow for no exceptions. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb. Chris Riemenschneider With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. If you do not currently have an AXS account you will be instructed to create one during your purchase. You can also reference our website and Facebook events for up-to-date show information. I updated my Paypal details as requested and have still not received payments although they are claiming they paid into Paypal on the 31st March. I jumped through hoops trying to my tickets refunded.. It is problematic to make a refund to another card. You can find a free testing location near you HERE. I cannot get in touch with them ,it says to use the live chat option during their opening hours, I AM doing it during opening hours but no one is there and its not working. The company earns money by including the service price in the price of tickets sold. If you are not currently vaccinated, you can find out when, where, and how to get a free COVID-19 vaccine via Minnesotas Vaccine Connector HERE. Some venues and artists are offering refunds to fans who want out in the meantime, but mostly these tickets are still valid and not voidable. Please provide your business email which will be use for claim procedure. Ticket machines are located directly at the tram stations. This policy may change depending on the performer or at the discretion of management. Absolutely ridiculous. Even if the problem is the fault of the customer himself, the support service will always solve the issue in the best way and without blaming the user. There are many such claims not only about this service. Despite me sending Paypal and bank statements to prove I have not received funds they are still withholding my money and have now just stopped responding to me. Der Dienst nutzt Cookies, wodurch Daten verarbeitet werden. Returning user? 13 April 2016 at 4:01PM. Hinsichtlich der Busverbindungen Ticketmaster, AXS, eTix and other ticket platforms e-mail ticket buyers with specific details on a show-by-show basis.
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